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RealMarket	91.58	2.93%
Stock Index:	Tell me more
Dow Jones	11,326.00	0.38%
Nasdaq	2,805.60	1.93%
S&P500	1,381.79	1.34%
Aegis	15/16	- 1/32
APAC Tel	2 3/8	5/32
Applix	8 15/16	1/16
Aspect Tel	11 1/16	1/16
Astea	2 5/8	- 1/16
Clarify	40 21/32	2 25/32
Convergys	20 7/8	13/16
Datawatch	31/32	1/32
Davox	15 1/4	- 1/8
Edify	12 1/16	5/8
EIS Intl	2 7/8	- 3/32
Firstwave	3 3/4	- 1/8
Genesys	30 3/4	-1 1/8
ICT Group	6 9/16	- 5/16
IMA	8	- 5/16
Inference	3	- 1/4
InterVoice	15 1/8	1/16
Melita	8 7/8	- 1/2
Mustang	4 19/32	- 1/32
Onyx	15 1/4	-1 5/8
Pegasystems	8 9/16	1/32
Peregrine	34 3/16	1 3/16
Periphonics	28 5/16	9/16
Precision	8 3/4	- 1/8
Primus	24	- 5/8
Remedy	25 5/16	- 3/16
SalesLogix	16 9/16	3/16
Siebel	70 15/16	3 7/8
Silknet	33 11/16	1/4
SITEL	4 1/16	1/16
Sykes	23 9/16	- 7/16
Syntellect	2 3/16	1/16
Teletech	11	1/16
Vantive	8 1/2	- 1/4
West Tel	9 7/8	5/8
As of close 8/25/99

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HDI Tip of the Day
“Key points of a good customer service letter explaining service calls priority: Acknowledge the customer’s request for repair. Explain the status of the customer’s service agreement. If the customer is to be charged, describe the benefits of using your company’s repair department. When possible, point out any of your special or exclusive services. Close with a positive statement about your service capabilities; Make the repair process sound as routine as possible.” -- The Complete Customer Service Letter Book by Edward W. Werz and Sally Germain

 

Today's News

American Institute of Baking Finds Recipe for Success
Epicor Software announced that The American Institute of Baking (AIB) will implement Epicor’s Platinum ERA to improve business performance across several of its programs. Following their implementation of the Platinum ERA financial suite last year, AIB has licensed Platinum ERA Front Office, powered by Clientele, to help streamline its registration process, increase sales of baking-related books, videos and tapes, and increase scheduling effectiveness. (Read More)

SalesLogix Introduces Master Series Program
SalesLogix Corporation announced the SalesLogix Master Series Program for third-party Technology Partners. The program facilitates the development of software solutions through the integration of Technology Partners' sales process methodologies. Under its recently launched Open CRM Initiative, SalesLogix has signed its first three Master Series partners -- Miller Heiman, Inc., Sandler Systems, Inc., and Solution Selling® -- to provide solutions that embed sales methodologies into integrated SalesLogix SolutionPaks.

Experian Enhances Knowledge Sharing Among Sales Force
WisdomWare, Inc. announced that Experian has chosen the WisdomWare Marketing and Sales Intelligence System to offer knowledge sharing support to its sales force in Holland. Through a knowledge portal to sales critical information, Experian sales professionals can share best practices to help qualify potential leads and acquire new customers more effectively.

C.H. Robinson Selects Active Software
Active Software announced the successful implementation of the ActiveWorks(TM) Integration System at C.H. Robinson Worldwide, Inc. (Nasdaq:CHRW), one of the largest third-party transportation logistics companies in North America. ActiveWorks enables real-time interfaces to occur between C.H. Robinson's transportation and customer management applications, enhancing just-in-time distribution capabilities for time-sensitive customer orders.

CCS TrexCom Announces FirstLine Encore V6.2
CCS TrexCom Inc. has announced general availability of FirstLine Encore (TM) Version 6.2, which now supports an interactive PeopleSoft interface -- providing instant updates to changes as soon as a user makes a call or accesses the system via the Web. CCS and EPOS Corporation, a value added reseller of the FirstLine Encore product, worked in partnership to extend the availability of the PeopleSoft interface to higher education institutions.

Corel and Aveo Sign Partnership
Aveo announced a partnership with Corel Corporation to use Aveo's Attune Service to prevent technical support issues on end-users' systems before they cause problems. Under the terms of the agreement, the Attune Service will be included on the Corel® WordPerfect’Suite 8 OEM CD, which is bundled with every computer motherboard package shipped globally by the PC Chips Group of Companies.

Periphonics-Equipped Call Center for Nextel is Established in the Philippines
Periphonics Corporation was chosen to provide the Interactive Voice Response (IVR) system for Nextel in the Philippines. WeSolv, the communications and networking subsidiary of Fujitsu Philippines and Periphonics' distributor there, joined with Infocom Communications Network, Inc., a systems integrator and reseller, to equip the call center.

eGain Expands into Asia Pacific
The company will open its Southeast Asia headquarters in Australia next month. Overseeing the operation is Richard Meiklejohn, formerly with PricewaterhouseCoopers.