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Stock Index
RealMarket	88.97	2.72%
Stock Index:	Tell me more
Dow Jones	11,283.30	-0.15%
Nasdaq	2,752.37	1.21%
S&P500	1,363.50	0.24%
Aegis	31/32	1/32
APAC Tel	2 7/32	- 1/8
Applix	8 7/8	- 1/16
Aspect Tel	11	- 7/32
Astea	2 11/16	- 5/32
Clarify	37 7/8	- 15/16
Convergys	20 1/16	- 1/8
Datawatch	15/16	- 1/16
Davox	15 3/8	0
Edify	11 7/16	- 1/8
EIS Intl	2 31/32	- 1/32
Firstwave	3 7/8	- 3/32
Genesys	31 7/8	1 7/8
ICT Group	6 7/8	- 3/8
IMA	8 5/16	3/8
Inference	3 1/4	3/16
InterVoice	15 1/16	1 3/16
Melita	9 3/8	0
Mustang	4 5/8	- 3/16
Onyx	16 7/8	1 3/4
Pegasystems	8 17/32	- 11/32
Peregrine	33	- 1/8
Periphonics	27 3/4	2 1/2
Precision	8 7/8	- 1/8
Primus	24 5/8	3/16
Remedy	25 1/2	1 1/2
SalesLogix	16 3/8	- 1/4
Siebel	67 1/16	5 3/16
Silknet	33 7/16	- 5/16
SITEL	4	- 1/4
Sykes	24	- 1/2
Syntellect	2 1/8	1/16
Teletech	10 15/16	- 1/16
Vantive	8 3/4	- 3/16
West Tel	9 1/4	- 1/8
As of close 8/24/99

How to: Manage versions of a Lotus 1-2-3 97 worksheet.
 

HDI Tip of the Day
“Key points of a good customer service letter announcing the consolidation of locations: Describe the consolidation. Explain the reason for the change; Tell customers how they will benefit. When possible, provide additional reasons why the consolidation will help customers. Close by restating your dedication to customer service.” -- The Complete Customer Service Letter Book by Edward W. Werz and Sally Germain

 

Today's News

Clarify Selects Breakaway Solutions as First ASP
From the 6th Annual Clarify User Conference in San Francisco, Clarify announced that it has selected Breakaway Solutions Inc. to provide ASP service with a focus on meeting the front office needs of mid-size, fast growth companies. Breakaway Solutions' Full Service Provider model provides a single source for managed, secure and reliable solutions, allowing customers to focus on their business.

Silknet and Sapient Team
Silknet Software and Sapient Corporation, an e-services consultancy, announced a partnership for Sapient to provide strategy, creative and technology consulting to companies for the Silknet eBusiness System(TM), Silknet eService(TM) and Silknet eCommerce(TM) software applications. Sapient will be able to incorporate Silknet's integrated set of applications to help companies design and implement customer centered e-business solutions.

Aspect Announces Packaged Data Mart
Aspect Telecommunications announced its Aspect® Customer DataMart -- a packaged business intelligence solution specifically designed to gather multimedia customer interaction data from distributed contact centers. Companies have long had corporate data warehouses and data marts for operational areas such as finance and sales provided by front-office and back-office applications, and the Aspect Customer DataMart, businesses can integrate any contact center data with other data to analyze operations and drive business decisions.

Nortel to Purchase Periphonics
Nortel Networks announced to the market this morning that it has reached a definitive agreement to acquire Periphonics Corporation. Nortel Networks will pay an estimated US$436 million in its common shares for Periphonics. The transaction is expected to close in the fourth quarter of 1999. Upon completion of the merger, Periphonics will become a wholly owned subsidiary of Nortel Networks.

New This Week From helpDESK Online
Noel Bruton discusses support staffing with a senior policeman and finds a great deal of common ground, Rick Kilton highlights job security with some ideas on how to create more calls for the help desk, and Jim Reavis gives you the scoop on why security problems plague Microsoft. (Read More)

Remedy Delivers New ARS Graphical Unix Client
Remedy® announced the availability of the Remedy User Client for HP-UX v4.0. This native Unix interface for Remedy's Action Request System® enriches features and functions to help application development and cross-platform deployment. Remedy AR System applications can be created or modified using a point-and-click administrator tool that requires no C++ or SQL coding.

Siebel Announces Stock Split
Siebel Systems announced that its Board of Directors has approved a two-for-one stock split, to be effected as a 100% stock dividend. The stock split is subject to stockholder approval which will be sought at a Special Meeting of the company's stockholders. The payment date for this stock dividend will be November 12, 1999.

Brightware Adds Vice President of Services
Brightware, Inc. announced the appointment of Andrew Priest, formerly with Red Bricks Systems, as senior vice president of services.