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RealMarket	85.95	-0.37%
Stock Index:	Tell me more
Dow Jones	11,100.60	1.25%
Nasdaq	2,648.33	1.03%
S&P500	1,336.61	0.98%
Aegis	15/16	- 1/32
APAC Tel	2 1/2	- 1/16
Applix	8 15/16	1/16
Aspect Tel	11 1/16	- 1/8
Astea	2 13/16	- 1/16
Clarify	37 3/8	1/4
Convergys	21 1/8	- 3/4
Datawatch	7/8	1/16
Davox	14 1/4	1
Edify	11 1/8	1/8
EIS Intl	2 7/8	0
Firstwave	3 15/16	- 1/4
Genesys	29 5/16	- 1/8
ICT Group	7 1/2	- 1/8
IMA	9 15/16	- 15/16
Inference	3 9/32	- 1/16
InterVoice	14	- 1/16
Melita	9 1/8	1/16
Mustang	5	3/16
Onyx	14 7/8	15/16
Pegasystems	8 1/2	1/4
Peregrine	31 1/4	0
Periphonics	23 11/16	1 1/8
Precision	9	3/8
Primus	22 13/16	1/16
Remedy	24 13/16	- 1/8
SalesLogix	16	0
Siebel	60 3/8	7/16
Silknet	34 3/8	0
SITEL	3 3/4	- 3/16
Sykes	25 3/8	- 1/2
Syntellect	2 1/32	1/32
Teletech	10 15/16	- 1/16
Vantive	8 7/8	0
West Tel	9 1/4	1/16
As of close 8/20/99

How to: Launch multiple instances of Lotus 1-2-3 Millennium from a desktop icon.
 

HDI Tip of the Day
“Every success I know has been reached because the person was able to analyze defeat and actually profit from it in the next undertaking.” William Marston – You Can’t Be a Smart Cookie If You Have a Crummy Attitude, by John C. Maxwell

 

Today's News

Yankee Group Test E-mail Inquiries on Labor Day
On a similar holiday weekend earlier this summer, the Yankee Group conducted a test of leading e-tail, e-brokerage, and leading Internet pure-play software firms to gauge the effectiveness of these companies in dealing with in-bound e-mail messages. Although this test was initiated on the Sunday of a holiday weekend, eToys responded within 26 minutes and Lands' End responded in just 33 minutes. Wavephore was the first Internet software firm, responding at one hour, 39 minutes. Fidelity Investments was the first brokerage to respond, at 20 hours (early the next morning). The test was run over the weekend in order to provide the greatest differentiation in responses.

How to Create a Customer Loyalty Survey
Smart companies are driving their business decisions by skillfully and proactively "listening" to their customers through surveys. Read More of the Customer Support Management Magazine article to find out how they do it.

Know Your Customer
CIO Magazine recently honored 100 CIOs. Five companies from the CIO-100 were profiled in this CIO story highlighting how they are managing their customer relatinships effectively. Key elements include a well-planned strategy that calls for learning more about the customer and sharing that knowledge companywide, a corporate culture that reinforces that strategy and effective use of technology. Read More of the CIO story.

Customer Disservice
Customer service is at the top of the priority list for many business and IT executives. And it's an operational area in which many companies are investing heavily. So if businesses have identified the need for top-notch customer service and they're deploying technology to provide it, why can't more get it right? Read More of the InformationWeek article.

E.piphany Adds Vice President of Marketing
E.piphany, Inc. announced the appointment of Paul A. Rodwick to vice president of marketing. Prior to joining E.piphany, Mr. Rodwick spent more than three years at Red Brick Systems.

Saligent and Receptive Marketing Announce Allia nce
Saligent Software has entered into a relationship with Receptive Marketing, Inc. (RMI) of Hampton, NH, to provide automated marketing and planning tools for business-to-business marketers. Receptive Marketing will act as an integrator for Saligent Software's High-Yield Marketingtm (HYM) application. HYM builds a bridge between sales and marketing by handling lead and relationship management from inquiry through sales contract.

U.S. Interactive, Inc. and BroadVision Form E-Business Alliance
U.S. Interactive, Inc. an Internet professional services company, today announced an alliance with BroadVision, Inc. The alliance is structured to deliver a set of "e-business solutions" to organizations rethinking their business models and core competencies. The new "e-business model" -- whether carved out from existing structures or created anew -- will focus on the creation of time- to-market value built around three essential skill sets: business strategy, technology, and digital marketing.

App Monitoring Grows Up
Application monitoring solutions first appeared about a year ago and are quickly maturing. Network Computing Magazine tested 10 products that have never been compared before, assessing them from a network-centric point of view. Large, comprehensive frameworks such as Computer Associates International's Unicenter TNG Hewlett- Packard Co.'s HP OpenView and Tivoli Systems' TME-10 were excluded from the study. Read the Network Computing findings.