The Customer Relationship Management Daily Report
"The Support Report"
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| Stock Index | ||
| RealMarket | 86.19 | 0.18% |
| Stock Index: | Tell me more | |
| Dow Jones | 11046.70 | 0.67% |
| Nasdaq | 2,645.28 | 0.28% |
| S&P500 | 1,330.77 | 0.23% |
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| Aegis | 15/16 | 0 |
| APAC Tel | 2 11/32 | - 3/8 |
| Applix | 9 3/8 | 0 |
| Aspect Tel | 10 13/16 | - 1/4 |
| Astea | 2 7/8 | 1/32 |
| Clarify | 36 | 15/16 |
| Convergys | 22 | - 1/4 |
| Datawatch | 13/16 | - 1/16 |
| Davox | 13 3/4 | - 3/8 |
| Edify | 9 11/16 | 7/16 |
| EIS Intl | 2 7/8 | - 1/8 |
| Firstwave | 3 7/8 | 1/4 |
| Genesys | 28 7/8 | - 5/8 |
| ICT Group | 7 5/8 | - 1/8 |
| IMA | 6 5/32 | 2 3/32 |
| Inference | 3 1/4 | 0 |
| InterVoice | 14 7/16 | 7/16 |
| Melita | 9 7/16 | - 1/8 |
| Mustang | 5 9/16 | 0 |
| Onyx | 14 | 0 |
| Pegasystems | 8 1/2 | - 1/2 |
| Peregrine | 33 1/4 | 1 3/8 |
| Periphonics | 21 | - 1/2 |
| Precision | 8 1/4 | - 1/8 |
| Primus | 22 1/4 | 1 1/4 |
| Remedy | 24 3/4 | - 1/8 |
| SalesLogix | 16 | 0 |
| Siebel | 60 5/8 | 5/16 |
| Silknet | 34 1/4 | 2 3/4 |
| SITEL | 3 7/16 | 1/8 |
| Sykes | 26 1/2 | - 3/8 |
| Syntellect | 1 15/16 | - 1/16 |
| Teletech | 11 1/16 | 0 |
| Vantive | 9 | 1/16 |
| West Tel | 8 3/8 | - 9/16 |
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| As of close 8/16/99 | ||
Typed
a character in CorelDRAW 7.0 and it was replaced with a word.
HDI Tip of the Day
“Doing work we care about in support of something we believe in saves us
from feeling that we’re wasting our lives.” — Repacking Your Bags:
Lighten Your Load for the Rest of Your Life by Richard J. Leider and David
A. Shapiro
| Today's News |
Bank of America Deploys Genesys Contact Center
Genesys Telecommunications Laboratories announced that Bank of America's consumer lending unit, Bank of America Consumer Finance Group (CFG), has implemented Genesys' contact center solution, including the Internet Suite. Genesys' platform-independent architecture and integrated Internet and voice capabilities enable Bank of America CFG to serve its customers from multiple sites over the communication medium of their choice -- e-mail, Web and traditional phone.
InterVoice Completes Merger With Brite Voice
InterVoice, Inc. completed its merger with Brite Voice Systems, Inc. The resultant is a supplier of call automation hardware and services for both corporate and telecommunications markets. InterVoice plans to change its name to InterVoice-Brite, Inc. at its shareholder meeting scheduled for August 17, 1999.
Peregrine Offers New Discovery Tool
Peregrine Systems®, Inc. introduced a new discovery tool that provides total information about an organization's desktops. InfraTools(TM) Desktop Discovery gives a comprehensive view of all the hardware and software on the desktop, and collects the serial number from new Intel Pentium III processors for increased ease in asset tracking. With a track record auditing over 2 million desktops, the software produces data that can be integrated into full life-cycle infrastructure management solutions.
NetEffect Announces New Funding
Net Effect Systems announced the investment of an additional $7.8 million by venture capital firms to fund its continued growth in the e-commerce market. The Net Effect solution enables businesses to increase sales and customer satisfaction by delivering customer service levels synonymous with "bricks and mortar" organizations like Home Depot, Nordstrom and Federal Express. (Read More)
Plow & Hearth Selects Blue Pumpkin
Blue Pumpkin announced that Plow & Hearth, a mail order catalog company, has selected Blue Pumpkin’s Prime Time workforce management software solution to improve their call center’s operations. Since the business volume varies by season, staffing needs are never consistent. The number of call center reps varies from 100-400 agents during the year, and call volume fluctuates from 2,000 calls per day all the way up to 20,000 calls per day during peak holiday season.
E-Commerce Leadership Summit Set for November
Renaissance Conferences (formerly Renaissance Consulting, Inc.), announced the Third E-Commerce Leadership Summit will be held November 3-4, 1999 in Chicago, Illinois. The Summit offers an opportunity to assess the implications of new and emerging technologies and solutions. Presenters at the Summit include representatives from Broadbase, BroadVision, Cisco, Silknet, USinternetworking, Vantive and WebDialogs.
PCSupport.com to Launch PC-Support Portal
PCsupport.com, Inc. has begun the development of a personalized, proactive, online support portal called PC Support Center, the company announced today. PC Support Center, to be launched in Q4 1999, will provide a solution to a wide range of support problems—from software updates and virus scans to remote diagnostics, repair services and a technical support forum.
Aegis Communications Reports Second Quarter
Revenues generated during the quarter increased approximately 24% to $58.0 million from $46.8 million in the second quarter a year ago. The net loss for the quarter was $4.4 million, or $0.08 per share, as compared to net income of $0.3 million, or $0.01 per share, in the previous year quarter.
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