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Stock Index
RealMarket	86.04	2.48%
Stock Index:	Tell me more
Dow Jones	10973.60	1.71%
Nasdaq	2,637.81	3.46%
S&P500	1,327.68	2.27%
Aegis	15/16	- 1/32
APAC Tel	2 23/32	- 3/32
Applix	9 3/8	15/16
Aspect Tel	11 1/16	1/16
Astea	2 27/32	1/32
Clarify	35 1/16	2 5/16
Convergys	22 1/4	1/16
Datawatch	7/8	3/32
Davox	14 1/8	0
Edify	9 1/4	7/16
EIS Intl	3	1/8
Firstwave	3 5/8	0
Genesys	29 1/2	1/2
ICT Group	7 3/4	- 1/8
IMA	4 1/16	7/16
Inference	3 1/4	0
InterVoice	14	0
Melita	9 9/16	3/16
Mustang	5 9/16	5/16
Onyx	14	1/8
Pegasystems	9	7/16
Peregrine	31 7/8	0
Periphonics	21 1/2	1/2
Precision	8 3/8	- 1/16
Primus	21	1 1/2
Remedy	24 7/8	7/8
SalesLogix	16	1/8
Siebel	60 5/16	3 3/16
Silknet	31 1/2	1 1/2
SITEL	3 5/16	3/16
Sykes	26 7/8	1/8
Syntellect	2	0
Teletech	11 1/16	1/16
Vantive	8 15/16	- 9/16
West Tel	8 15/16	- 1/16
As of close 08/16/99

Internet Explorer 5.0 folder contains the saved Web page and a folder with image files.
 

HDI Tip of the Day
“Defining your sense of purpose—the reason you get up in the morning—enables you to continually travel in the direction of your vision of the good life. It helps you keep focusing on where you want to go and discovering new roads to get there.” — Repacking Your Bags: Lighten Your Load for the Rest of Your Life by Richard J. Leider and David A. Shapiro

 

Today's News

The Support Report Is Now RealMarket Today!
The change is being made to better reflect the editorial content of RealMarket Today! as well as the readership interests of its subscribers, which includes service automation, sales automation and marketing automation. But make no mistake, fundamentally, the report isn’t changing. It’s still the same report on which our readers have come to depend with a new name. The report has been redesigned for ease of use and for tighter integration with http://www.realmarket.com. (Read More)

Net Effect and Lionbridge Form Customer E-Service Partnership
Net Effect Systems and Lionbridge Technologies today announced a partnership to develop a solution for building and maintaining multi-language customer service knowledge bases. The companies will combine Net Effect's customer interaction tools with Lionbridge's LionTrack automated workflow system to provide global e-businesses with an end-to-end solution for interactive Web-based customer service. (Read More)

Ask Jeeves Adds Management
Ask Jeeves, Inc. announced five additions to the management group of Ask Jeeves' Corporate Question Answering Service. Drawn from business software and hardware companies, the senior management team is strengthen with people from PeopleSoft, Siebel Systems, Lotus, Iomega and Legato.

Melita Partners with Siebel
Melita International announced it has partnered with Siebel Systems, Inc. as a Siebel Premier Software Partner. As a member of Siebel's Alliance Program, Melita will integrate its suite of solutions with Siebel Front Office Applications, which include Siebel Call Center and Siebel Service. Siebel Call Center integrates the functionality of Siebel Sales Enterprise and Siebel Service Enterprise into a single application.

Rubric and Tessera Enterprise Systems Announce Partnership
Rubric, Inc. and Tessera Enterprise Systems announced that they have formed an Integration Partnership. The partnership enables Tessera to implement Rubric's eMarketing application for clients seeking eMarketing capabilities. "Tessera has experience implementing CRM solutions across the financial services, retail, high technology, insurance and communications industries.

PR Newswire Provides Online Customer Service
PR Newswire is now providing real-time customer service from its web site using software from CosmoCom Inc., the developer of an Internet call center, the companies announced today. PR Newswire's customer service staff will be able to answer any visitor's live queries and walk potential customers through products and services online using CosmoCall's software package.

TeleTech Announces CFO Resignation
TeleTech Holdings announced that it has accepted the resignation of Steven B. Coburn, the company's senior vice president and chief financial officer. The company will appoint Norman Blome, vice president of finance, to serve as interim CFO until a successor is named.

Active Software Announces Initial Public Offering
Active Software announced the initial public offering of 3,500,000 shares of common stock at a price of $11.00 per share. All of the shares were offered by the company. The common stock will be listed on the Nasdaq National Market under the symbol ASWX.