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| Wednesday, August 11, 1999 | |
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Gainers and Losers - 8/11/99 |
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| SSDEX Dow Nasdaq S&P500 |
81.97 |
3.17 |
4.02% |
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Company |
Close |
Change |
Percent |
| Periphonics IMA Remedy Convergys Pegasystems Primus Siebel Genesys Peregrine Davox Onyx Teletech Aegis Silknet InterVoice SalesLogix Astea Aspect Tel Precision Edify Sykes EIS Intl ICT Group Vantive Melita Mustang SITEL Applix Clarify Syntellect West Tel APAC Tel Firstwave Datawatch Inference |
22 1/8 |
3 1/8 |
16.45% |
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HDI Tip of the Day
“If you can laugh at yourself, it changes your whole mood.
Think of that the next time you’re rushing madly around in the morning,
desperate to get to work. Step back and try to see the humor in the
situation.” — Repacking Your Bags: Lighten Your Load for the Rest of
Your Life by Richard J. Leider and David A. Shapiro
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Oracle and Siebel Rivalry Gets Personal
Thomas Siebel, once one of Oracle Chief Executive Larry Ellison's brightest rising stars, is now among the biggest thorns in Ellison's side. Six years after Siebel founded software company Siebel Systems Inc. legal letters are shuttling back and forth between Oracle's headquarters and Siebel's. Each company has accused the other of illegal marketing and making false claims. (Real More).
Keane, Inc. Provides CRM Solution for E-Stamp Corporation
IT consulting firm Keane, Inc. announced a partnership with E-Stamp Corporation, the Internet postage pioneer, to provide a customer relationship management (CRM) solution for E-Stamp's call center and customer support infrastructure. The partnership E-Stamp deliver service to its small office/home office users (SOHO).
Knowledge-Trak '99 Event To Feature Interactive Workshops &
DiscussionsServiceWare Inc. announced it has finalized the agenda for its annual User Group event, Knowledge-Trak '99, to be held September 13-15 at Arizona's Scottsdale Plaza Resort. This year's event will feature presentations from leading organizations, including GartnerGroup, Arthur Andersen LLP, Help Desk Professionals Association and High Tech High Touch Solutions, Inc.
Motive
Adds Partners for Solo Support PortalMotive Communications announced that it has formed alliances with four support product and service vendors to provide integration of their offerings into Motive's new support portal product, Motive Solo. A component of the portal model an open architecture that enables access to desired products and services including partnerships with Advantagekbs, Ask Jeeves, Courion and Watergate Software.
eLoyalty wins Solutions Integrator of the Year
eLoyalty was named Solutions Integrator of the Year at Solutions Integrator's SI Impact Awards ceremony, edging AT&T for the top honor. The company also walked away with the New Business award for its extended support service, now called Loyalty Support, which provides companies with one place to go for their customer interaction center support needs.
ChannelPoint Selects Silknet
Silknet Software, Inc. announced that ChannelPoint, Inc., an Internet exchange provider for insurance, has implemented Silknet eBusiness System(TM) and Silknet eService(TM) to establish a Web-based customer service facility for ChannelPoint Commerce Internet exchange users. Using eService, Silknet's Web-based customer service solution, ChannelPoint's service representatives will now have a one-on-one relationship with their clients through a number of interactive mediums, including the Web, phone and email.
Best Practices Releases SFA Study
Sales managers in almost every industry are better understanding customer needs and developing long-term relationships through Sales Force Automation systems, according to a new study by Best Practices, LLC. The study on the factors that drive Sales Force Automation (SFA) success profiles technology integration and implementation at companies in nine industries, including American Express, Bank of America, Chevron, and Compaq. The Best Practices in Sales Force Automation study serves as a guide to help managers choose the right systems and implement them successfully.
Saratoga Systems Partners with Rubric
Saratoga Systems, Inc. announced an alliance with Rubric, Inc., a provider of e-marketing applications. As a partner in Saratoga's Integrated Product Provider program, Rubric's Enterprise Marketing Automation (EMA) capabilities will be accessible to users of Saratoga's Avenue(TM) CRM software suite to enable Avenue users to automate Web and traditional marketing campaigns, processes and services.
