REAL MARKET RESEARCH
Tuesday, August 10, 1999
THE SUPPORT REPORT
The First and Only Daily Report for the Service and Support (CRM) Industry
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Support Stock Index (SSDEX)
Gainers and Losers - 8/10/99
SSDEX
Dow
Nasdaq
S&P500

78.80
10655.10
2490.11
1281.43

-0.07
-52.60
-28.69
-16.41

-0.09%
-0.49%
-1.14%
-1.26%

   Company   

   Close    

 Change 

 Percent  

Firstwave
Datawatch
Mustang
Remedy
Silknet
Vantive
Teletech
Inference
Syntellect
Clarify
Astea
Primus
SITEL
Convergys
Davox
Periphonics
SalesLogix
Peregrine
Aegis
Applix
Aspect Tel
EIS Intl
ICT Group
West Tel
Pegasystems
Siebel
Genesys
InterVoice
Melita
APAC Tel
Precision
Sykes
Edify
IMA
Onyx

4
13/16
5 23/32
21 7/16
27 1/2
9
11 1/4
3 1/2
1 15/16
32 1/32
2 3/4
18 3/8
3 5/16
20 15/16
14
19
14 3/4
29 1/4
29/32
8 15/16
10 15/16
2 7/8
8
9 5/8
7 9/16
50 3/8
26 7/8
14 1/16
9 11/16
2 7/8
8 5/8
26
8 1/2
3 1/4
14 1/16

1/2
1/16
7/16
1 5/8
2
1/2
7/16
1/8
1/16
29/32
1/16
3/8
1/16
3/8
1/4
3/16
1/8
1/16
0
0
0
0
0
0
- 1/8
-1 1/8
- 11/16
- 7/16
- 5/16
- 3/32
- 5/16
-1 1/8
- 1/2
- 1/4
-1 3/16

14.29%
8.33%
8.28%
8.20%
7.84%
5.88%
4.05%
3.70%
3.33%
2.91%
2.33%
2.08%
1.92%
1.82%
1.82%
1.00%
0.85%
0.21%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
-1.63%
-2.18%
-2.49%
-3.02%
-3.13%
-3.16%
-3.50%
-4.15%
-5.56%
-7.14%
-7.79%


ServiceWare Solution of the Day
How to: Unhide a map in Lotus 1-2-3 Millennium.
 

HDI Tip of the Day
“Humor is a gift to both receiver and giver.” — Repacking Your Bags: Lighten Your Load for the Rest of Your Life by Richard J. Leider and David A. Shapiro


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 Motive Introduces Motive Solo
Motive Communication announced a new product that enables IT support departments to offer self-service support portals on the Web. Named Motive Solo, the product combines two Internet concepts - automated self-service and portals - to the problem of technical product support.

Pivotal Ships Great Plains Integration Solution
Pivotal Corporation announced PivotalLink for Great Plains.(TM) is now shipping. PivotalLink for Great Plains enables companies to integrate Pivotal eRelationship(TM) and Great Plains Dynamics C/S+. Future PivotalLink integrations include PivotalLink for SAP, PivotalLink for PeopleSoft and PivotalLink for JD Edwards.

New This Week From helpDESK Online
Discover the myths and realities of web-based support, learn why employee empowerment is essential to creating fabulous service and find out if your support center is strategic or tactical. (Read More)

 Support Rivals Kiss and Make Up
Full Circle Software announced that David Stamm and Steve Goldsworth have both recently made personal investments in the Sunnyvale, CA-based software start-up. Stamm co-founded Clarify in 1990 and Goldsworthy founded Vantive in the same year.

Tivoli Ships New Version of Tivoli IT Director
A year after delivering its new IT management solution for small and medium-sized businesses, Tivoli Systems Inc. announced the general availability of Tivoli IT Director 2.1. Designed from the ground up to help companies with up to 1,500 employees centrally manage their IT environment, this latest version of Tivoli IT Director offers expanded platform support as well as improved product performance.

Mustang Wins E-Stamp Contract
Mustang Software, Inc. announced that E-Stamp Corporation has chosen Mustang's professional services group and the Internet Message Center(TM) Enterprise Edition (IMC) to manage its corporate, customer service, and technical support e-mail transactions. E-Stamp is an Internet postage service that allows the purchasing and printing of postage directly from the PC.

Saratoga Systems Unveils Solutions Provider Programs
Saratoga Systems Inc. unveiled two new partnering programs that will extend the company's Avenue CRM software suite with integrated CRM solutions. The Saratoga Solution Provider program is designed for professional services, consulting and integration firms who will combine Saratoga's CRM software with professional services to deploy enterprise-class CRM solutions and improve business processes.

Remedy Board Extends Share Repurchase Program
Remedy Corporation announced that its board of directors has extended authorization of the share repurchase program. Remedy was authorized to repurchase up to 3 million shares or approximately 10% of Remedy's outstanding shares of common stock over a 12 month period. Through last Friday, Remedy had purchased approximately 1.9 million shares. Approval for the remaining balance of the shares was today extended another six months.

WebLine Communications Secures Third-Round Financing
WebLine Communications Corp. announced that it has received over $10 million in third-round funding from venture capital firms and new investors including the MCI WorldCom Venture Fund and the Intel 64 Fund. WebLine will use the funding to expand its investment in its research and development (R&D) efforts, build out its worldwide sales and marketing infrastructure and provide enhanced service and support to its more than 100 customers around the globe.

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