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| Monday, August 9, 1999 | |
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Gainers and Losers - 8/9/99 |
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| SSDEX Dow Nasdaq S&P500 |
78.87 |
-1.29 |
-1.61% |
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Company |
Close |
Change |
Percent |
| Precision Peregrine Genesys Silknet Mustang InterVoice West Tel Vantive APAC Tel Inference Onyx Primus Aegis EIS Intl Astea Datawatch ICT Group IMA SITEL Melita Sykes Syntellect Firstwave Applix Pegasystems Convergys Periphonics Aspect Tel Edify Teletech Remedy Davox SalesLogix Clarify Siebel |
8
15/16 |
15/16 |
11.72% |
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PCSupport.com Introduces Replacement Service
PCsupport.com announces the availability of Global Replace, an online backup software and service package to feature overnight notebook replacement and full-image restoration of files. Specifically created for mobile, enterprise, and small office/home office (SOHO) users, Global Replace from PCsupport.com provides a single-source solution to notebook loss, failure, and damage.
KPMG Selects Silknet as a Component of Web-based Information Management System
Silknet Software, Inc. announced that KPMG LLP has purchased its Silknet eBusiness System(TM) and Silknet eService(TM) products to help provide KPMG's Consulting practice with a system for managing business knowledge. Silknet's Web-based solutions will enable KPMG consultants to use integrated communication channels, including the Web via self-service, and phone and email via a call center, to organize information and quickly distribute it to the rest of the global Consulting practice.
Penn Mutual Chooses Oracle Customer Relationship Management (CRM) Software
Oracle Corp. announced that The Penn Mutual Life Insurance Company has selected Oracle Sales Compensation to help support its distribution channel of professional agents and financial advisors. Penn Mutual selected Oracle Sales Compensation, a component of the Oracle Customer Relationship Management (CRM) 3i suite.
BDO Seidman, Announces Alliance with Onyx
BDO Seidman, LLP and Onyx Software Corporation announced an alliance whereby BDO will deliver implementation services for the full-suite of Onyx Software customer relationship management (CRM) solutions. BDO Seidman provides consulting services to businesses and divisions of Fortune 1000 companies. BDO will implement Onyx Front Office, including Onyx Enterprise Portal(TM), a product that consolidates customer relationship management functionality, third-party applications and relevant Internet content into a single, workplace personalized for each individual.
VSI
Hosts Executive RoundtableVertical Solutions, Inc. (VSI) invited their international partners for an Executive Roundtable Meeting in Europe. The meeting was jointly hosted by VSI and On Site, an IT and telecommunications firm. The roundtable was created to reveal the parallels between the US and European CRM marketplace and detail the strategies over the next twelve months. The meeting incorporated presentations from each VSI partner with focus on their vision and strategy on the CRM and Customer Intelligent Enterprise (CIE) marketplace.
FaceTime, Big Science Bring Customers 24x7 Worldwide Service
FaceTime Communications and Big Science Company today made it easy for e-commerce customers to get the answers and service they need any day, any time, anywhere in the world. The Company’s FaceTime Message Exchange is a service to integrate with the AOL and Yahoo! instant messaging, to bring 50 million plus users of these services the same e experience they have chatting online with friends and family. Big Science Company is the developer of Klone Server™, an application server that creates characters called Klones™ who converse with Web users and function as knowledge workers.
Power Sentry Plug-in Instantly Reports Power Outages Through CCS IVR System
CCS TrexCom Inc., announced that its FirstLine(TM) IVR system will handle call routing for a new power outage notification device that Con Edison is testing for possible future commercial introduction next year. Dubbed Power Sentry, the device plugs into a standard wall electric outlet and a telephone line, and informs Con Edison when a customer's power is off for more than 60 seconds by automatically calling the company's toll-free emergency phone number. From there, the CCS platform distinguishes the device from a customer's call with a special touchtone signal.
ICT To Open Call Center in Arkansas
ICT GROUP, Inc. announced that it will open a new customer care inbound call center in Morrilton, Arkansas. The center will provide call center customer service support for the financial services industry and will initially have 250 universal workstations and employ up to 350 people within a year.
VC Firm Invests with Firstwave
Firstwave Technologies, Inc. announced today that a venture capital firm has invested $1.5 million in a private placement of 500,000 shares in common stock of the company. This investment brings the total of new equity investments in the last five months to $3.5 million.
