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| Friday, August 6, 1999 | |
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Gainers and Losers - 8/6/99 |
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| SSDEX Dow Nasdaq S&P500 |
80.16 |
-1.30 |
-1.59% |
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Company |
Close |
Change |
Percent |
| Datawatch IMA SalesLogix Syntellect Silknet SITEL Mustang Applix Sykes APAC Tel Convergys Precision Aspect Tel Onyx ICT Group InterVoice Astea Firstwave Remedy Edify EIS Intl Pegasystems Genesys Inference Peregrine Davox Melita Teletech Clarify Siebel West Tel Periphonics Primus Vantive Aegis |
3/4 |
3/32 |
14.29% |
How
to: Play CDs automatically in Windows 98.
HDI Tip of the Day
“… Happiness has more to do with experiencing than with
having. Having is great, but it’s not it. For most of us, what we’re
really looking for is a feeling—a feeling of aliveness.” — Repacking
Your Bags: Lighten Your Load for the Rest of Your Life by Richard J.
Leider and David A. Shapiro
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Lockheed
Martin Chooses KnowlixKnowlix Corporation announced that Lockheed Martin has implemented an iKnow knowledge management solution. Since implementing the iKnow solution, the outsourced support team has been able shorten the training cycle of new support analysts 50 percent, from six weeks to three weeks. Lockheed Martin integrated iKnow, iKnowAuthor™ and iKnowBuilder™ software from Knowlix with its existing Remedy® AR System™ to support a textile manufacturer that was reengineering its internal systems.
SMART
Technologies Inc. Chooses EpicorEpicor Software Corporation announced that Calgary-based SMART Technologies Inc. will implement Epicor's Platinum ERA integrated business performance solution. By selecting Platinum ERA, SMART Technologies, a leading provider of collaboration products, aims to improve communication with customers by providing a single repository for customer information that can be accessed across all customer touch points. Using Platinum ERA, departments including customer service, senior management, marketing and sales will have access to information residing in Epicor's Clientele customer relationship management (CRM) solution, enabling employees to provide timely answers to questions and inquiries.
The Upside to Outsourcing Support Services
Good help is hard to find, particularly when that help comes in the form of technical support. This is starting to change, however, as technical support software companies move their products to the Web and expert advice portals continue to spring up. The problems with technical support are universal. Established escalation procedures with a vendor's technical support staff require the caller to sit through a series of questions designed to make sure the device is plugged in or the software is installed on the PC. Read the rest of Michael Caton's PCWeek viewpoint at http://www.zdnet.com/pcweek/stories/columns/0,4351,405924,00.html.
Network Associates Ships New SupportMagic Edition
Network Associates, Inc. announced it is now shipping Magic Help Desk -- SupportMagic Edition v4.5 with an enhanced browser-based environment. The SupportMagic Edition suite now provides customers with a help desk solution which segregates the help desk database across both the WinTel client or through the dynamic HTML- enabled Web browser.
Saratoga Plans New Customer Management Solutions
Saratoga Systems says it will introduce next week a partnership program that will integrate its Avenue suite with software from E-commerce, marketing automation, and application integration vendors. The company will partner with analytic application vendor Broadbase Software, product configuration vendor Exactium, Microsoft, Web site tracking vendor NetMind, marketing automation vendor Rubric, and application vendor TSI Software.
BroadVision Chosen to Power Home Depot's New Internet Site
BroadVision, Inc. announced that HomeDepot.com, a home improvement site, has gone live using BroadVision One-To-One Enterprise within the Hewlett-Packard e-Services framework. In addition, the next phase in The Home Depot's Internet strategy will launch later this year when The Home Depot launches online e-commerce product offerings using BroadVision One-To-One Commerce.
Pivotal Announces Initial Public Offering
Pivotal Corporation announced the initial public offering of 3,500,000 common shares at a price of U.S. $12 per share. All 3,500,000 common shares are being offered by the company. The common shares will be listed on the Nasdaq National Market under the symbol PVTL. The stock closed today at 12 5/16.
