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| Thursday, August 5, 1999 | |
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Gainers and Losers - 8/5/99 |
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| SSDEX Dow Nasdaq S&P500 |
81.46 |
1.54 |
1.92% |
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Company |
Close |
Change |
Percent |
| Applix Siebel EIS Intl Remedy Edify Convergys Sykes Clarify Onyx ICT Group InterVoice Aspect Tel Genesys Precision Pegasystems Peregrine Melita Mustang Teletech Periphonics Vantive Astea Davox Aegis Firstwave Syntellect Silknet Primus West Tel APAC Tel Inference SITEL SalesLogix Datawatch IMA |
8 7/8 |
3/4 |
9.23% |
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eShare Technologies Debuts NetAgent Re:sponse
eShare Technologies debuted the NetAgent Re:sponse(TM) e-mail management system. NetAgent Re:sponse when coupled with the eShare NetAgent(TM) Internet customer care suite form an integrated chat/e-mail Offering. Both NetAgent Re:sponse and the NetAgent real-time suite share the same user interface and technology architecture, allowing online customer service agents to simultaneously serve customers either via chat or e-mail.
Motive
Wins IT Service News AwardMotive Communication's flagship product, Motive Duet, has been selected as the "Most Innovative Tool" of 1999 by IT Support News, formerly Service News. The Service Award is bestowed each year on the one tool that most dramatically improves service delivery and is projected to have the greatest impact on the IT service industry. Motive was selected by the magazine's editorial advisory board of industry analysts and support professionals.
Apropos Technology Provides Technical Support Call Center Solutions to VERITAS Software
Apropos Technology and VERITAS(R) Software Corporation announced that VERITAS Software has chosen Apropos Technology's call center solution for its technical support department. Apropos Version 4 has been operational in VERITAS Software's call center in Heathrow, Fla. since mid-April and is expected to go live in the United Kingdom early this fall. VERITAS Software is using Apropos' solution to handle voice calls and has future upgrades planned to utilize Apropos Version 4's E-Mail, Voice Mail and Web capabilities.
HDPA to Remain an Independent Organization.
The Help Desk Professionals Association announced it would remain an independent member-based, non-profit organization. In recent discussions with HDI, founders of the new professional association agreed that remaining a separate organization would ultimately benefit practitioners by stimulating more industry offerings. HDPA and HDI agreed to discuss a merger last March at the Support Services Conference
Clarify Announces User Conference in San Francisco
Clarify users will discuss customer relationships in the age of e-business at the 6th annual Clarify Worldwide User Conference. Being held August 22 through 25 in San Francisco, the Conference is expected to attract 600 attendees ranging from business and IT managers to CEOs who represent Clarify's vertical markets, such as telecommunications, financial services, technology and retail.
Bank of Scotland Celebrates Increased Productivity and Satisfaction
Bank of Scotland, celebrating its first year using Pegasystems technology, has increased productivity levels by 35%. In production at the bank's Support Services Division since July 1998, the solution automates activities related to standing orders, direct debits, and bill payment for Bank of Scotland's entire retail branch network. The bank claims major improvements in customer service by cutting turnaround times, eliminating backlog and reducing error rates.
