REAL MARKET RESEARCH
Wednesday, August 4, 1999
THE SUPPORT REPORT
The First and Only Daily Report for the Service and Support (CRM) Industry
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Support Stock Index (SSDEX)
Gainers and Losers - 8/4/99
SSDEX
Dow
Nasdaq
S&P500

79.92
10674.70
2540.00
1305.33

-2.50
-2.60
-47.99
-16.85

-3.03%
-0.02%
-1.85%
-1.27%

   Company   

   Close    

 Change 

 Percent  

APAC Tel
Datawatch
Melita
Precision
Teletech
Periphonics
Firstwave
EIS Intl
Vantive
Onyx
Pegasystems
Clarify
West Tel
SITEL
Genesys
Sykes
Peregrine
Applix
Aegis
Aspect Tel
Syntellect
Siebel
Primus
SalesLogix
InterVoice
Convergys
Remedy
Edify
Silknet
ICT Group
IMA
Davox
Astea
Inference
Mustang

3
25/32
10 3/8
7 7/8
12 1/8
20 3/4
3 3/4
2 3/4
9 1/8
14 7/8
7 15/16
33
10 9/16
3 7/16
27 5/16
25 15/16
28 3/4
8 1/8
31/32
11 1/4
1 7/8
53
20 1/8
15 3/4
14 1/16
20
20
9 3/8
25 1/8
7 7/8
3 3/4
15 5/8
2 3/4
3 5/8
4 3/4

1/8
1/32
5/16
1/8
1/8
1/8
0
0
0
0
- 1/16
- 7/16
- 3/16
- 1/16
- 9/16
- 5/8
- 13/16
- 1/4
- 1/32
- 3/8
- 1/16
-2
- 7/8
- 11/16
- 5/8
-1
-1
- 1/2
-1 3/8
- 1/2
- 1/4
-1 1/8
- 7/32
- 3/8
- 3/4

4.35%
4.17%
3.11%
1.61%
1.04%
0.61%
0.00%
0.00%
0.00%
0.00%
-0.78%
-1.31%
-1.74%
-1.79%
-2.02%
-2.35%
-2.75%
-2.99%
-3.13%
-3.23%
-3.23%
-3.64%
-4.17%
-4.18%
-4.26%
-4.76%
-4.76%
-5.06%
-5.19%
-5.97%
-6.25%
-6.72%
-7.37%
-9.38%
-13.64%


ServiceWare Solution of the Day
How to: Create an AutoSignature in Microsoft Outlook 97.
 

HDI Tip of the Day
“…It is possible to simplify one’s life without sacrificing the conveniences and comforts we’ve come to expect. We can give up without giving in.” — Repacking Your Bags: Lighten Your Load for the Rest of Your Life by Richard J. Leider and David A. Shapiro


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Active Software Provides a Platform for Vantive Enterprise Integrations
Active Software(TM), Inc. announced that Vantive QuickConnect(TM) for PeopleSoft can be extended to integrate the Vantive Enterprise with other enterprise applications using Active Software's ActiveWorks(TM) Integration System. Based upon ActiveWorks, Vantive QuickConnect for PeopleSoft is a pre-built integration solution that links the Vantive Enterprise and PeopleSoft Applications, facilitating the integration of applications for organizations engaged in eBusiness.

TeleTech Awarded Multiyear Contract to Provide Customer Solutions For American Express Membership B@nking
TeleTech Holdings, Inc. announced the award of a multiyear agreement with American Express to provide Internet-integrated customer care, 24 hours a day, 7 days a week, for its recently launched direct bank, Membership B@nking. TeleTech will be the exclusive provider of customer relationship management services across multiple media for this new direct bank, which provides high rates on deposits, low rate lines of credit, rebates on ATM surcharges and free unlimited electronic bill payment.

Crestar Bank Selects Silknet
Silknet Software, Inc. announced that Crestar Bank has purchased Silknet eService(tm) and Silknet eBusiness System(tm) to support the bank's customers and prospects. Crestar Bank will use eService, Silknet's Web-based customer service solution, to manage incoming customer email and deposit and loan applications from its Web site as well as provide Web-based support for electronic bill payment through Crestar's Internet banking site.

Onyx Acquires Versametrix
Onyx Software announced the acquisition of Versametrix Corporation, a developer of Internet technology in the corporate portal market. This acquisition bolsters Onyx Software's position in delivering e-business solutions by expanding its front office portal product offering to include a browser-based personalization framework and a Web-based business intelligence solution. Versametrix's technology provides Onyx customers' end users in sales, marketing, customer service and at the executive level added flexibility to personalize and access their ``digital workplace'' with their choice of customer data, third-party applications, public domain Internet content, and corporate knowledge in a single, Web browser interface.

McKesson HBOC Selects SpeechWorks’ SpeechSite
SpeechWorks International, Inc. announced that it has been selected by McKesson HBOC, Inc. to develop the first automated speech recognition (ASR) application for the pharmaceutical industry. The SpeechSite system will allow stores that sell pharmaceutical and healthcare products, such as Wal-Mart, Safeway and Rite Aid, to place and check orders and access other customer service features by speaking over the telephone.

Attune Appoints Two Members to Board of Directors
Attune, Inc. announced that it has expanded its Board of Directors with the addition of Gary E. Gigot, an independent consultant and Scott N. Flanders, chairman and CEO of TelStreet.com.

Centra Summit '99 Focuses on Making Live Online Learning and Collaboration a Way of Life
The two-day customer conference scheduled for October 3-5, 1999, in Cambridge, MA will explore business issues, best practices, and future directions on supporting a range of live business events over the Internet - including 1:1 and large-scale Web presentations, interactive seminars and hands-on training.

APAC Reports Second Quarter Results
The company reported net income from continuing operations of $1.1 million or $0.02 per share for the second quarter of 1999 on net revenue of $103.0 million. This compares to the second quarter of fiscal 1998, in which the Company recorded a loss from continuing operations of $3.0 million or $0.06 per share on net revenue of $104.9 million. Net loss for the second quarter a year ago was $3.6 million or $0.07 per share and included a loss of $0.6 million or $0.01 per share on the discontinued Paragren software development business.

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