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| Tuesday, August 3, 1999 | |
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Gainers and Losers - 8/3/99 |
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| SSDEX Dow Nasdaq S&P500 |
82.42 |
-2.33 |
-2.75% |
|
Company |
Close |
Change |
Percent |
| Astea Firstwave Clarify SITEL Aspect Tel Syntellect Convergys Inference Davox Genesys IMA Datawatch Remedy InterVoice EIS Intl Mustang West Tel Sykes Peregrine Teletech Periphonics Vantive Applix Edify SalesLogix Precision ICT Group Aegis Pegasystems APAC Tel Siebel Melita Primus Onyx Silknet |
2
31/32 |
5/16 |
11.76% |
How
to: Recategorize transactions in Intuit Quicken 98 for Windows.
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Clarify and Servigistics Deliver Integrated Inventory Control and Planning Solution
Servigistics, a provider of planning and logistics solutions for service parts management, today announced a partnership with Clarify Inc. offering Clarify eFrontOffice customers an integrated solution to reduce parts costs and inventory investments while simultaneously improving service. Combining Servigistics' and Clarify's technologies enables logistics and inventory professionals to forecast and plan optimal stocking and replenishment levels that maximize customer service and minimize cost.
Octane Shows Strong First Quarter
Octane Software, Inc., a privately held provider of Web-centric customer care solutions, announced $1.7 million in sales of product licenses for the quarter ending June 30, 1999. The company claims this is a new industry record for the highest first product sales figures of any front office application company in its first quarter of product availability. A total of eight customer sales were completed in the quarter, including Autonomy, Categoric Software and Send.com.
Servicesoft
Announces New CustomersServicesoft Technologies, Inc. announced that it has secured eighteen new customer contracts in 30 days. New customers, including Ericsson, Nortel Optical Networks and Orange Systems, have chosen to implement Servicesoft?s Internet Customer Service solutions for more effective Internet-based customer support.
Essential.com Selects Silknet's E-business Solutions
Silknet Software, Inc. announced that Essential.com(TM) has selected Silknet eBusiness System(TM) and Silknet eService(TM), Silknet's Web-based customer service software solution, to manage relationships with Essential.com customers and to provide them with Internet-based self-service. Essential.com, a web Energy and Communications Superstore, began using Silknet eBusiness System and Silknet eService in March. The site provides one-stop shopping and value-added bundles for ``Essential Services'' such as Energy, Internet Access and Phone Service, while making the billing, payment and customer service processes simple, economical and convenient.
ZD's Customer Relationship Management and Support Services Conference & Expo to Explore how the Internet is Transforming Customer Relationships
With conference programs and an extensive exhibit floor, these events for sales and marketing automation, customer service, call center and technical support will examine the opportunities and challenges associated with adopting the Internet as a channel for customer interaction. Customer Relationship Management and Support Services Conference & Expo, being held at the Moscone Center in San Francisco, October 25-29, provide a forum for the education, evaluation, and networking necessary to gain a competitive advantage in the Internet economy.
eGain Goes Gourmet With Cooking.com
eGain Communications(TM) announced that Cooking.com, an online resource for people who cook, is using the eGain Email Management System (eGain EMS) to provide service to its customers. By integrating eGain EMS with Microsoft Site Server 3.0 Commerce Edition, customer service representatives can view all customer contact and transaction information from eGain's user interface, rather than having to switch between programs to find data.
ServiceWare Inc. Opens New West Coast and Midwest Offices
ServiceWare announced that it has expanded its West Coast and Midwest presence to a support the company's growth in those regions. ServiceWare's opened offices in Redwood Shores, Calif. and the company's new Midwest office is located in Rolling Meadows, Ill., near Chicago.
Davox Names New Senior Vice President
Davox Corporation announced that James T. Pepe will be joining the firm as senior vice president of research and development. A former executive at Gensym Corporation of Cambridge, Mass., Pepe will be responsible for leading Davox's research and development efforts.
