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| Thur, December 31, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology |
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Happy New Year From Real Market
From all of us at Real Market Research we wish you a Happy New Year. While we didn't send "The Support Report" to your mailbox last week, you can still review all the past issues at http://www.realmarket.com/dailyreport.html (for our HTML readers you can click on the icons in the upper left corner). Also, feel free to review the following on-line published articles.- Call Centers Evolve Into Customer Data Sources (Information Week) at http://www.techweb.com/se/directlink.cgi?IWK19981207S0063.
- Web-Based Customer Relationship Management (Software Magazine) at http://www.softwaremag.com/Insomnia/nov_98/index.htm .
- Methods For Management (InformationWeek) at http://www.techweb.com/se/directlink.cgi?IWK19981207S0001.
- Web-Enabled Call Centers Turn Surfers To Customers (CRN) at http://www.crn.com/sections/news/821/821pg133a.asp .
- Web-Based Service -- App Integration Is Key To Server-Based Customer-Service Systems (Information Week) at http://www.techweb.com/se/directlink.cgi?IWK19981207S0045.
- Tools for Web Service (CIO Magazine) at http://www.cio.com/archive/webbusiness/120198_power.html.
