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REAL
MARKET
RESEARCH
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Wed,
December 30, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
Unsubscribe
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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66.06
9279.78
2167.77
1233.42
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1.46
-41.20
-14.00
-8.39
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2.21%
-0.44%
-0.64%
-0.68%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
IMA
Sykes
APAC Tel.
Precision
Siebel
Remedy
Datawatch
Clarify
ICT Group
Peregrine
West Tel
SITEL
SPS Pay
Melita
Teletech
Vantive
Aspect
Firstwave
Pegasystems
Astea
Aegis Comm
Applix
Inference
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6
30 1/4
3 9/32
7 5/8
32 1/2
14 1/4
1 5/16
23 11/16
2 17/32
44 1/2
10
2 5/16
31 15/16
20 7/8
8 15/16
7 1/2
15 7/8
2 11/16
4 3/32
1 23/32
27/32
3 5/8
7 3/8
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5/8
2 1/2
5/32
1/4
1 1/16
7/16
1/32
7/16
1/32
1/2
1/16
0
0
- 1/8
- 1/16
- 1/16
- 3/16
- 1/16
- 1/8
- 1/16
- 1/32
- 3/16
- 1/2
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11.63%
9.01%
5.00%
3.39%
3.38%
3.17%
2.44%
1.88%
1.25%
1.14%
0.63%
0.00%
0.00%
-0.60%
-0.69%
-0.83%
-1.17%
-2.27%
-2.96%
-3.51%
-3.57%
-4.92%
-6.35%
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 Xerox has achieved SCP Certification
Support Calendar - 1999
We've already loaded 200+ dates into the Real Market Research Support Calendar for 1999. You'll want to
bookmark this site to find out about conferences, seminars, trade shows, training events, certification
programs and more. You can search our database of service and support related events by location, date,
category or keyword. Make a point to visit the Support Calendar
(http://www.realmarket.com/calendar.html)
often as we add new events throughout the year.
Sykes Announces Acquisitions
Sykes Enterprises, Incorporated announced that it has acquired TAS GmbH Nord Telemarketing und Vertriebsberatung (``TAS III'') of Hannover, Germany and Oracle Service Networks Corporation of London, Ontario, Canada for an approximate 2.06 million shares of Sykes common stock.
Bendata Opens Asia-Pacific Headquarters in Sydney, Australia
Bendata, Inc. announced the opening of its Asia-Pacific Headquarters in Sydney, Australia. The new office is responsible for the distribution and support of Bendata products throughout Australia, New Zealand, Micronesia and Asia-Pacific.
 Win an IBM Thinkpad
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