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REAL
MARKET
RESEARCH
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Tuesday,
December 22, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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62.87
9044.46
2120.98
1203.57
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-0.60
55.61
-17.05
0.73
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-0.96%
0.62%
-0.80%
0.06%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Teletech
Melita
APAC Tel.
Precision
Sykes
Clarify
SPS Pay
Remedy
Pegasystems
Astea
Applix
Aegis Comm
Peregrine
Aspect
West Tel
IMA
Inference
SITEL
Siebel
Vantive
ICT Group
Datawatch
Firstwave
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8 31/32
17 7/8
4
7 5/8
26 1/2
22 7/8
31 15/16
12 11/16
4 7/16
1 13/16
4 1/8
27/32
39 7/8
13 13/16
9 3/4
5 3/8
7 31/32
2 1/4
31 7/8
7 5/16
2 1/2
1 1/4
3
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11/32
5/8
1/8
1/8
1/16
0
0
0
0
0
0
0
- 1/8
- 1/8
- 1/8
- 1/8
- 7/32
- 1/16
-1 1/8
- 5/16
- 1/8
- 1/16
- 1/2
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3.99%
3.62%
3.23%
1.67%
0.24%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
-0.31%
-0.90%
-1.27%
-2.27%
-2.67%
-2.70%
-3.41%
-4.10%
-4.76%
-4.76%
-14.29%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
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 QAD has achieved SCP Certification
Tools for Web Service - CIO Magazine
Trying to serve customers through a Web site used to be like feeding hungry masses with the limited menu of a fast food restaurant: Companies were OK as long as their customers stuck to the conformity of a burger-and-fries service request. But if users got fancy—if they wanted actual interaction on the Web site, or worse, wanted to request information via the Web and receive the answer over the phone-companies were stuck trying to make filet mignon out of ground chuck. Full Story - http://www.cio.com/archive/webbusiness/120198_power.html.
Siebel 99 Ships
Siebel Systems today announced that Siebel 99 is now generally available. Siebel 99 represents the integration of the technologies from Siebel Systems and Scopus Technology following the merger of the two companies seven months ago. Web-based, Siebel 99 creates a product family featuring one integrated and extended set of business objects, one common data model and one simplified user interface. It also includes a suite of upgrade and migration tools, programs and services for both Siebel and former Scopus customers to move to Siebel 99.
Bendata Names EMS Computers as HEAT Value Added Reseller
Bendata Inc. today announced that EMS Computers, a technology solution and services company, has been certified as a Bendata Channel Partner and value added reseller of Bendata’s support management and help desk software, HEAT. With specialization in multi-level services, customer service, engineering support and network operations, EMS Computers will leverage HEAT to provide complete helpdesk services to customers.
IMA and Comverse Announce Product Integration
IMA today announced a joint technology and marketing alliance with the Comverse Information Systems division of Comverse Technology, Inc. As part of the agreement, IMA has built an interface from its EDGE® customer interaction software product to digital voice and data recording products from Comverse. This creates an integrated solution that enables users to capture, retrieve and verify inbound and outbound voice and data transactions conducted through their call centers.
ServiceWare Inc. Expands Presence In Midwest
ServiceWare's newest office is now open in Chicago to support ServiceWare's relationships in the Midwest.
 Win an IBM Thinkpad
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