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REAL
MARKET
RESEARCH
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Wed,
December 16, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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58.02
8790.60
2009.36
1161.97
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-0.78
-32.70
-3.24
-0.86
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-1.35%
-0.37%
-0.16%
-0.07%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
APAC Tel.
Teletech
Aspect
Inference
IMA
Pegasystems
SITEL
Vantive
Sykes
Melita
SPS Pay
ICT Group
Datawatch
Remedy
Peregrine
Precision
Applix
Clarify
Astea
Siebel
West Tel
Firstwave
Aegis Comm
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4 29/32
8 15/16
14 5/8
7 5/8
6
4 9/16
2 5/8
8 1/16
25 1/16
14
31 15/16
2 1/8
1 11/32
12
37 15/16
7 1/2
4 1/4
21
1 13/16
24 1/2
9 1/2
3 1/2
7/8
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9/32
5/16
1/2
1/4
1/8
1/16
0
0
0
0
0
0
0
- 1/8
- 7/8
- 3/16
- 1/8
- 5/8
- 1/16
-1
- 3/4
- 3/8
- 3/32
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6.08%
3.62%
3.54%
3.39%
2.13%
1.39%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
-1.03%
-2.25%
-2.44%
-2.86%
-2.89%
-3.33%
-3.92%
-7.32%
-9.68%
-9.68%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
“Task-oriented thinking relieves anxiety by replacing negative thoughts. Instead of dwelling on how poorly you expect to do, you think about a way to perform the task.” -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Knowledge Tools for your Help Desk from Knowlix Corporation
Net Effect Systems Announces General Availability of NEware 2.1 Online Customer Support Software
Net Effect Systems announced the general availability of its NEware 2.1 family of online customer support (OLCS) software. Publicly introduced at the Customer Support Conference and Exposition in September of this year, NEware is an online customer support solution that helps companies increase customer satisfaction by enabling first-call resolution with one point of contact and the right answer the first time.
Peregrine Systems Announces Partnership with Sequel Technology; Internet Resource Manager to Provide Alerts to ServiceCenter
Peregrine Systems®, Inc. today announces a technology agreement with Sequel Technology, developer of Internet Resource Manager™ (IRM). As a result of this agreement, Sequel will provide Internet alarms and alerts to ServiceCenter®, Peregrine Systems' Enterprise Service Desk solution.
Mastech Launches Customer Interaction Management Practice; Partnerships With Siebel, Genesys
Mastech Corporation, a provider of information technology (IT) services, announced today that they have launched a customer interaction management (CIM) practice that includes sales force automation and call-center management services. The company also announced the signing of agreements to enhance this practice with Siebel Systems, Inc., and Genesys Telecommunications Laboratories, Inc.
Firstwave Announces Offline Capability for Netgain Sales
Users of Netgain Sales can now utilize all the features of Netgain Sales and continue to access their sales data even at times when a direct, online connection isn't feasible. With the latest version of Netgain Sales, mobile users have the option of connecting only periodically to the Web. While in off-line mode, an up-to-date subset of the server-resident database is maintained on their laptop PC's. This data can then be accessed and modified from virtually any location -- airport terminals, hotels, conference sites or customer meetings -- without having to reinitiate an Internet connection.
SITEL to Provide Range of Services for Compaq in Canada
SITEL announced today the signing of a three-year agreement with Compaq Canada Incto provide a broad range of telephone-based sales and customer service applications to various Compaq customers in Canada.
Teltone and TManage Inc. Forge Partnership
Teltone and TManage Inc. announced an agreement adding OfficeLink 2000 to the line of telecommuting products now offered by TManage. Under the agreement, TManage is certified to market, distribute, install, and support turnkey OfficeLink 2000 systems. OfficeLink 2000 is an software product that provides teleworkers with the same digital PBX/ACD features they have when working in the office, including CTI-generated data, DNIS and ANI, transfer, conference, speed dial, visual message waiting and supervisor notification.
Microsoft Case Study Highlights Benefits of Technology Adoption in Firstwave's Netgain
Firstwave Technologies, Inc. today announced the availability of a Microsoft Corp. (Nasdaq: MSFT - news) case study profiling Firstwave's adoption of Microsoft development tools and standards to ensure reliability and ease-of-use in Netgain™ Sales, a Web-based sales information system. In the case study, Microsoft describes Firstwave's utilization of Visual Basic and component object model (COM) technology to construct the Netgain product line.
Information Management Associates Inc. Announces Stock Option Repricing
Information Management Associates, Inc. announced that its Board of Directors had approved the repricing of all outstanding employee stock options with an exercise price above $5.75, excluding options held by employees who serve on the Board of Directors.
 TELALERT Notification and Response by Telamon
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