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REAL
MARKET
RESEARCH
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Tuesday,
December 15, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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58.81
8823.30
2012.60
1162.83
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0.93
127.70
45.68
21.63
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1.58%
1.47%
2.32%
1.90%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Astea
SITEL
Firstwave
Pegasystems
West Tel
Vantive
Peregrine
Aspect
Clarify
Remedy
Sykes
IMA
Melita
SPS Pay
Inference
ICT Group
Siebel
Precision
Datawatch
Aegis Comm
Teletech
Applix
APAC Tel.
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1 7/8
2 5/8
3 7/8
4 1/2
10 1/4
8 1/16
38 13/16
14 1/8
21 5/8
12 1/8
25 1/16
5 7/8
14
31 15/16
7 3/8
2 1/8
25 1/2
7 11/16
1 11/32
31/32
8 5/8
4 3/8
4 5/8
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11/32
3/8
1/2
1/4
9/16
7/16
1 3/4
7/16
5/8
5/16
9/16
1/8
1/8
0
0
0
- 1/16
- 1/16
- 1/32
- 1/32
- 5/16
- 1/4
- 3/8
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22.45%
16.67%
14.81%
5.88%
5.81%
5.74%
4.72%
3.20%
2.98%
2.65%
2.30%
2.17%
0.90%
0.00%
0.00%
0.00%
-0.24%
-0.81%
-2.27%
-3.13%
-3.50%
-5.41%
-7.50%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
“Task-oriented thinking relieves anxiety by replacing negative thoughts. Instead of dwelling on how poorly you expect to do, you think about a way to perform the task.” -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Landmark has achieved SCP Certification
Motorola Relies Upon ServiceSoft's Web Advisor For Improved Product Support
ServiceSoft Corporation today announced that Motorola Corporation has deployed ServiceSoft's automated support products to deliver intelligent advice to the call center and field service personnel at its Global Systems for Mobile Communications (GSM) Products Division. ServiceSoft's Web Advisor(R) and Knowledge Builder(R) will allow the GSM Products Division, which is responsible for developing, marketing and manufacturing the network infrastructure for digital cellular phones, to realize significant cost savings by allowing support personnel to answer questions quickly and accurately. Full Story - http://www.realmarket.com/news/servicesoft121598.html.
Motive Communications Wins Call Center Solutions Product of the Year
Motive Communications today announced that the Motive System, the company's software for electronic support delivery, has been named a "Product of the Year" by Call Center Solutions magazine. The Motive System was chosen Product of the Year in the "Automated Technical Support" evaluated by a committee of the publication's editors. Full Story - http://www.realmarket.com/news/motive121598.html.
Right Now Technologies Introduces Right Now Web 2.1
Right Now Technologies, a provider of Internet-based customer support solutions, today announced Right Now Web 2.1, an enhanced version of the company's self-service customer support solution for Web-connected organizations. Right Now Web 2.1 features Knowledge Builder, a new data translation utility that helps companies publish knowledgebase and help desk information on the Web.
Vantive Announces Support for Java Virtual Machine Integration
The Vantive Corporation announced that it will integrate Java™ Virtual Machine (JVM) with the next release of the Vantive Enterprise, Vantive's suite of front-office solutions. The integration of Sun's JVM will enhance Vantive's ability to integrate with disparate systems across the enterprise to achieve organization-wide sharing of customer information.
Brightware's E-Mail Management Software Awarded 1998 Product of the Year by Call Center Solutions Magazine
Brightware, Inc. today announced that its E-mail management solution was awarded "1998 Product of the Year Award" by Call Center Solutions magazine. Brightware(r) is a software application for E-mail management and automation .
Spanlink's Next Version of FastCall Enterprise Takes Computer Telephony to Next Generation
Spanlink Communications, Inc.has announced FastCall(R) Enterprise Version 3.0. FastCall Enterprise is a client/server solution that integrates Computer Telephony (CT) with Interactive Voice Response (IVR), offering customers improved CT functionality. Version 3.0 extends capability by directly integrating with Spanlink's ExtraAgent IVR solution as well as supporting other IVR applications.
Aspect Telecommunications Announces Adoption of Newest ACD Solution
Aspect Telecommunications has announced that more than 200 leading companies with over 300 implementations in the airline, automotive, communications, financial services, retail and technical industries have moved to the Aspect® ACD System with Release 7 software to expand their call center capacity and improve performance in order to meet growing customer service needs. Customers include Daimler Chrysler STAR Center, Cornerstone Consolidated Services Group, E-TRADE, National Instruments, and Tele-Communications, Inc. (TCI).
Datawatch Introduces Quetzal/SC For More Effective Customer and Service Management
Datawatch Corporation announced the immediate availability of Quetzal/SC, a new support center solution. Providing call tracking, service level management, asset management, problem resolution, change management, Web capabilities, data analysis capabilities and integration with leading network management systems, Quetzal/SC is designed to improve support center productivity and increase users satisfaction. Quetzal/SC also offers support center managers control over their systems and an understanding of the needs of the enterprise. Quetzal/SC will allow managers to command better views of moves, adds, changes, problem trends and carry out impact analyses.
 IQSupport Application Suite from Advantage kbs
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