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REAL
MARKET
RESEARCH
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Friday,
December 11, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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59.84
8821.76
2029.31
1166.46
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0.38
-19.82
13.35
1.44
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0.64%
-0.22%
0.66%
0.12%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
SITEL
Applix
Aegis Comm
Firstwave
Vantive
Remedy
Peregrine
ICT Group
Clarify
Siebel
Sykes
SPS Pay
APAC Tel.
Teletech
Precision
IMA
West Tel
Pegasystems
Inference
Melita
Aspect
Astea
Datawatch
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2 1/2
4 29/32
1
3 5/16
7 15/16
12 3/16
39 1/4
2 3/16
22
26 1/2
24 1/16
31 15/16
5 15/32
9 5/16
8
6 3/4
10
5
7 7/16
14 1/2
14 1/16
1 17/32
1 13/32
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3/8
11/32
1/16
3/16
3/8
17/32
1 11/16
1/16
1/2
7/16
1/16
0
0
- 1/16
- 1/8
- 1/8
- 3/8
- 3/16
- 5/16
- 5/8
- 23/32
- 3/32
- 5/32
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17.65%
7.53%
6.67%
6.00%
4.96%
4.56%
4.49%
2.94%
2.33%
1.68%
0.26%
0.00%
0.00%
-0.67%
-1.54%
-1.82%
-3.61%
-3.61%
-4.03%
-4.13%
-4.86%
-5.77%
-10.00%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
“Yes, you can learn to read more efficiently. How? By setting your mind on an active course, asking questions, organizing the material as you read it, pausing to ponder the main idea, and finally reviewing it in a creative way. Immediately after reading is the best time to discuss the material, elaborate on it, and rework it in accordance with your aim.” -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 QAD has achieved SCP Certification
IMA Launches E-Commerce Initiative
IMA announced an electronic commerce initiative to create products that will provide web shoppers with freedom of choice and allow vendors of all sizes to participate in the Internet marketplace. The company is now developing a set of web components that will allow vendors to participate in web-based e-commerce and provide consumers and businesses with access to a significantly larger number of suppliers and pricing options.
Sprint Canada Achieves CORE 2000 Certification
Help Desk 2000* today recognized Sprint Canada for their achievement in Help Desk Certification. CORE 2000 (Certified Operation for Resolution Excellence) is geared toward companies who want to enhance their productivity, customer service and industry status through improved Help Desk practices. In order to receive CORE 2000 Certification, companies must pass a three-phase process based on vendor-neutral methodology that accomplishes goals and achieves results.
BackWeb Technologies Introduces the Sales Accelerator Application
BackWeb Technologies today announced the introduction of the BackWeb Sales Accelerator, the first in a series of front-office applications targeted at the sales chain. The Sales Accelerator enables companies to deliver business-critical information to facilitate action.
Witness Systems Offers Mid-Market Call Centers Solution For Automating The Evaluation Process
Witness Systems, Inc. today announced the availability of its standalone Evaluation Reporter(tm) software for call centers. The software facilitates the simultaneous evaluation and scoring of agents, providing an immediate performance summary to call center management.
Broadway & Seymour Forms Strategic Alliance with Sales Vision for Financial Services Industry
Broadway & Seymour, Inc has formed a strategic alliance with Sales Vision, Inc. to enhance its ability to provide enterprise-wide sales force automation (SFA) as a component of the company's TouchPoint (TM) product suite. Broadway & Seymour is a provider of integrated customer relationship management (CRM) solutions and system integration services for financial institutions.
 Knowledge Tools for your Help Desk from Knowlix Corporation
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