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REAL
MARKET
RESEARCH
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Thurs,
December 10, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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59.46
8841.58
2015.96
1165.02
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-1.70
-167.61
-34.46
-18.47
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-2.85%
-1.86%
-1.68%
-1.56%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Datawatch
Applix
Sykes
IMA
Remedy
Teletech
SPS Pay
Astea
Firstwave
APAC Tel.
Melita
West Tel
Aspect
Precision
Vantive
Siebel
Peregrine
SITEL
Clarify
Inference
Pegasystems
ICT Group
Aegis Comm
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1 9/16
4 9/16
24
6 7/8
11 21/32
9 3/8
31 15/16
1 5/8
3 1/8
5 15/32
15 1/8
10 3/8
14 25/32
8 1/8
7 9/16
26 1/16
37 9/16
2 1/8
21 1/2
7 3/4
5 3/16
2 1/8
15/16
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3/16
5/16
7/16
1/8
3/32
0
0
0
0
- 1/32
- 1/8
- 3/16
- 17/32
- 3/8
- 3/8
-1 1/2
-2 3/16
- 1/8
-1 3/8
- 5/8
- 7/16
- 3/16
- 3/32
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13.64%
7.35%
1.86%
1.85%
0.81%
0.00%
0.00%
0.00%
0.00%
-0.57%
-0.82%
-1.78%
-3.47%
-4.41%
-4.72%
-5.44%
-5.50%
-5.56%
-6.01%
-7.46%
-7.78%
-8.11%
-9.09%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
Remembering names: “Strategies for finding meaning in names (name transformations) 1. Listen to the sound of the name and ask yourself if it rings a bell. 2. Divide the name into syllables and ask yourself if it rings a bell (e.g., Mitchell = mitt and shell). 3. Substitute vowels or consonants to make a different word (e.g., Sharon = sharing or baron). 4. Think of the name as part of a longer word (e.g., Martin is part of martini, the glass or the drink). -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Lawson Software has achieved SCP Certification
KPMG and ChannelPoint, Inc. Team to Provide Customer Service Solutions for the Insurance Industry
KPMG Peat Marwick LLP and ChannelPoint, Inc. are combining forces to offer customer-focused, end-to-end business technology solutions for the $670 billion U.S. insurance market, the companies announced today. The firms' joint efforts will help insurance companies understand and meet their customers' needs -- and achieve long-term growth -- by combining KPMG's "Customer Management" (CM) solutions with the Internet-enabled ChannelPoint Insure(tm) software product.
Software Solutions and Foresight Software Partner to Provide Front to Back Office Integration for Distributors
Software Solutions will co-market Foresight Software's Customer Interaction Software (CIS) and Foresight Software will co-market Software Solutions' back office manufacturing, distribution and financial applications. This partnership allows both companies to offer an extended solution that supports a trend called TERM (Technology Enabled Relationship Management) - a concept developed by the GartnerGroup.
Sento Uses Genesys E-Mail to Streamline Help Desk Operations
Genesys Telecommunications Laboratories, Inc. today announced that Sento Corporation is using Genesys E-Mail in its technical support center located in American Fork, Utah. Part of the Genesys Suite, version 5.1, Genesys E-Mail allows Sento agents to work in a blended environment by integrating electronic inquiries with those received by other media.
Old Mutual Standardizes Call Center Operations with Siebel Enterprise Applications
Siebel Systems, Inc. today announced that Old Mutual, the 153-year-old international financial services giant, selected Siebel Call Center(tm) as a component in its Enterprise Relationship Management (ERM) solution. With customer and product information at the fingertips of call center agents, Old Mutual expects to increase productivity, enhance its up-selling and cross-selling capabilities, and improve customer retention and satisfaction.
ITSMA Services Marketing Institute Hosts Workshop on Building A Market-Focused Services Strategy
The Information Technology Services Marketing Association (ITSMA) will host a special two-day workshop entitled Building a Market-Focused Services Strategy. It is designed to help services marketers deal with many of their biggest challenges, including defining and delivering better value to their current customers, attracting new customers with new value offerings, and performing activities required to provide or communicate value to their customers more effectively and efficiently.
Mosaix and Visual Electronics Announce Partnership to Ensure Product Interoperability
Mosaix, Inc. and Visual Electronics Ltd. today announced a partnership agreement that formalizes cooperation between the companies ensuring interoperability between Mosaix's Call Management Systems(R) with Visual Electronics' DIGITAL-FAX Monitor System.
Genesys Telecom names Sasson CEO
Genesys Telecommunications Laboratories Inc on Wednesday named Ori Sasson as its chief executive officer and agreed to acquire an early stage Internet company in which Sasson is a principal shareholder. Sasson was also named to Genesys' board of directors. Genesys founder Greg Shenkman has been named chairman, and former Chairman Jim Jordan will now serve as an advisor. Sasson had been chairman and chief executive officer of Scopus Technology Inc. from inception until its acquisition in April of this year by Siebel Systems Inc.
 Knowledge Tools for your Help Desk from Knowlix Corporation
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