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REAL
MARKET
RESEARCH
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Wed,
December 9, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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61.21
9009.19
2050.42
1183.49
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0.47
-18.79
15.67
2.11
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0.77%
-0.21%
0.77%
0.18%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Inference
Clarify
Applix
Vantive
Aspect
Peregrine
Teletech
Siebel
West Tel
Precision
ICT Group
SPS Pay
Melita
Datawatch
IMA
Remedy
SITEL
Sykes
Astea
Pegasystems
Aegis Comm
Firstwave
APAC Tel.
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8 3/8
22 7/8
4 1/4
7 15/16
15 5/16
39 7/8
9 3/8
27 9/16
10 9/16
8 1/2
2 5/16
31 15/16
15 1/4
1 3/8
6 3/4
11 9/16
2 1/4
23 9/16
1 19/32
5 5/8
1 1/32
3 1/8
5 5/16
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1 1/4
1 3/8
3/16
5/16
9/16
3/4
1/8
5/16
1/16
0
0
0
0
0
- 1/8
- 5/16
- 1/16
- 13/16
- 1/16
- 1/4
- 1/16
- 1/4
- 9/16
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17.54%
6.40%
4.62%
4.10%
3.81%
1.92%
1.35%
1.15%
0.60%
0.00%
0.00%
0.00%
0.00%
0.00%
-1.82%
-2.63%
-2.70%
-3.33%
-3.77%
-4.26%
-5.71%
-7.41%
-9.57%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
“There is a constant flow of unconscious associations at play in the mind as one reacts to all kinds of stimuli. … Associations bring back memories effortlessly. … if we make conscious associations, if we look for them for specific reasons, we gain control over the recording of our memories. We also improve our chances of recall by reinforcing the mental connections.” -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Click here to download your free "Buy vs. Build" whitepaper
Acuity Expands Web-Based Customer Interaction Market With 21 New Customers in 10 Weeks
Acuity, a provider of web-based customer interaction software, announced that in less than ten weeks since market introduction, 21 customers have selected Acuity WebCenter Express(TM) for their e-commerce and customer support needs. Organizations that have licensed Acuity WebCenter Express to provide live, online sales assistance for their e-commerce initiatives.
Calico Technology Introduces Marketing EncyclopediaSystem - Smart Delivery 2.0
Calico Technology, Inc. today announced the release of Calico® Smart Delivery 2.0 - a Marketing Encyclopedia System (MES) that allows corporations to deliver targeted sales and marketing information directly to customers, partners and sales representatives. Smart Delivery 2.0 provides the foundation for the Calico® eSales Catalog(tm) and is integrated with third party sales force automation applications.
Great Plains Delivers Sales Configurator and Job Costing Applications
Great Plains announced today the availability of two additional modules to its Dynamics C/S+ Release 5.0 Manufacturing Series. Dynamics C/S+ Sales Configurator enables companies to manage product options and configurations at the time an order is placed.
Active Software Receives Intel Investment
Active Software(tm), Inc., a provider of Enterprise Application Integration (EAI) software products, today announced that Intel(R) Corporation has made an investment in the company. In addition, Active Software announced that it will be working with Intel to optimize the performance of the company's ActiveWorks(tm) Integration System for Intel(R) Pentium(R) II Xeon(tm) processor-based servers as well as forthcoming servers based on IA-64 processors.
Singlepoint Systems and NetIQ Deliver Integrated Solution
Singlepoint Systems Inc. announced integration with NetIQ® Corporation's AppManager® Suite, a systems and applications management solution designed to manage and monitor the performance of distributed Windows NT and BackOffice environments. The technology integration between NetIQ AppManager and AlarmPoint provides NetIQ customers with notification and remote response via pagers, voice-mail, telephone, email and fax; automated escalation of events through resolution; and allows IT staff to close the loop once the problem has been identified and fixed.
SSPA Honors Mercury Interactive for Excellence in Customer Support
Mercury Interactive Corp. today announced that has been awarded the Software Technical Assistance Recognition (STAR) Award from the Software Support Professionals Association (SSPA).
Inference Appoints Louis C. Cole to Board of Directors
Inference Corp. today announced the appointment of Louis C. Cole, chairman, president, and chief executive officer of Legato Systems, Inc. to the company's board of directors. Dean O. Allen and Pete Tierney have recently resigned from the Inference board of directors.
 Knowledge Tools for your Help Desk from Knowlix Corporation
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