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REAL
MARKET
RESEARCH
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Tuesday,
December 8, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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60.74
9027.98
2034.75
1181.38
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0.25
-42.49
-5.89
-6.32
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0.41%
-0.47%
-0.29%
-0.53%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Astea
Clarify
Precision
Remedy
Firstwave
West Tel
Peregrine
ICT Group
APAC Tel.
Siebel
Sykes
SPS Pay
IMA
Inference
Teletech
Melita
Applix
Aegis Comm
Pegasystems
Vantive
SITEL
Aspect
Datawatch
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1 3/4
21 1/8
8 1/2
11 7/8
3 3/8
10 3/4
39 1/8
2 3/8
5 7/8
27
24
31 15/16
6 7/8
7 1/8
9 3/8
14 7/8
4 1/16
1
5 7/8
7 9/16
2 5/16
14 7/8
1 3/8
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5/32
1 5/8
5/8
3/4
3/16
1/2
1 1/8
1/16
1/8
7/16
1/4
0
0
- 3/16
- 5/16
- 1/2
- 3/16
- 1/16
- 3/8
- 1/2
- 3/16
-1 1/2
- 1/4
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9.80%
8.33%
7.94%
6.74%
5.88%
4.88%
2.96%
2.70%
2.17%
1.65%
1.05%
0.00%
0.00%
-2.56%
-3.23%
-3.25%
-4.41%
-5.88%
-6.00%
-6.20%
-7.50%
-9.16%
-15.38%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
Auditory memory, one of the oldest memory techniques, makes use of the rhythm and rhyme of speech. Ancient people developed this technique to remember stories, legends, and religious lore. You can use it to enhance your verbal memories. … For an exercise to help you learn verbal memory techniques, make a shopping list of six items and make simple rhymes or limericks out of three of them. Tuck the list in your pocket and see if you don’t remember better the ones for which you found rhymes. -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Knowledge Tools for your Help Desk from Knowlix Corporation
Periphonics and Vantive Join Forces to Enhance Call Center Productivity
Periphonics Corporation today announced a joint marketing agreement with The Vantive Corporation. The partnership is designed to promote the combination of Periphonics' CTI technology and Vantive's call center software solutions. Periphonics has also selected Vantive as its customer relationship management software solution.
SPS to Support USTrust
SPS Payment Systems, Inc. today announced that it has signed an agreement to provide customer service support, answering general information and account balance inquiries, for customers of USTRUST, a full-service consumer and commercial banking company, headquartered in Boston, Massachusetts.
CenterForce Announces Beta Version of Call Center Performance Measurement Application
CenterForce Technologies, Inc., is announcing the beta release of CenterForce Analyzer™, a call center operations management software solution. Analyzer measures agent, team and call center performance against user-defined goals, providing access to performance results. Analyzer is Year 2000 compliant and features a Web-based interface.
Molloy Group's Knowledge Bridge Software Enables Knowledge-Based Selling as Part of Customer Care Strategy
Sales scripting, product selection and configuration, win/loss analysis and customer service are among the knowledge-intensive sales functions that can be enhanced by Knowledge Bridge, a Knowledge Management software solution from Molloy Group, Inc. Knowledge Bridge is designed to increase customer satisfaction and staff productivity by knowledge-enabling business processes spanning the spectrum of Customer Care.
Clarify Field Service Solution at En Pointe Technologies Wins Microsoft Industry Solution Award
Clarify Inc. announced today that Clarify and its customer En Pointe Technologies won a 1998 Industry Solution Award for results achieved with a field and professional services management operation. The Industry Solution Awards recognized En Pointe and Clarify as providing outstanding return-on-investment for a customer relationship management solution on the Microsoft platform.
ICT GROUP Signs Marketing Agreement to Support SITA's GABRIEL Call Center Services
ICT GROUP INC. announced Tuesday that it has signed a marketing agreement with SITA, a provider of telecommunications and information solutions for the air transport industry. Under terms of this agreement, ICT GROUP will provide call center support to European customers of SITA's GABRIEL passenger reservation and management information system.
 Find out how to reduce support costs by up to 75%
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