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REAL
MARKET
RESEARCH
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Friday,
December 4, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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60.78
9016.14
2003.16
1176.74
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0.08
136.46
48.83
26.60
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0.13%
1.54%
2.50%
2.31%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
IMA
Astea
Datawatch
Clarify
Firstwave
Precision
APAC Tel.
Vantive
Teletech
Peregrine
SPS Pay
SITEL
Siebel
Applix
Inference
Aspect
Sykes
Remedy
Melita
West Tel
ICT Group
Pegasystems
Aegis Comm
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7
1 27/32
1 11/16
19 3/4
3 3/8
8
6 1/8
8 3/16
10 1/16
37 5/8
31 15/16
2 3/8
26
4
7 1/4
18 3/16
22 5/8
10 5/8
15 1/2
10 9/16
2 5/16
6 7/32
1 1/16
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1
3/16
1/8
3/4
1/8
1/4
3/16
3/16
3/16
1/2
0
0
0
0
0
- 1/16
- 1/8
- 1/8
- 3/8
- 7/16
- 1/8
- 11/32
- 1/16
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16.67%
11.32%
8.00%
3.95%
3.85%
3.23%
3.16%
2.34%
1.90%
1.35%
0.00%
0.00%
0.00%
0.00%
0.00%
-0.34%
-0.55%
-1.16%
-2.36%
-3.98%
-5.13%
-5.24%
-5.56%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
Instead of saying frequently, “I forgot,” try saying, “I cannot think of it now,” “I was not paying attention,” “I didn’t hear you,” “I didn’t listen,” “It did not register,” or “I didn’t make it a point to remember.” As you vary your vocabulary, you acknowledge the various situations which may cause forgetfulness. -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Lockheed has achieved SCP Certification
Winners Announced in 1998 Microsoft Industry Solution Awards
At the DCI Sales Force Automation Conference & Exposition, Microsoft Corp. announced winners of its Industry Solution Awards (ISAs). Microsoft ISAs are designed to recognize developers of software applications in the customer management industry The winners in the four ISA categories specific to customer management are as follows:
- Best Mobile Sales Solution: SalesLogix Corp. for SalesLogix Sales Information System
- Best Customer Service and Support Solution: Platinum Software Corp. for Clientele for Customer Support
- Best Inside Sales Solution: Saratoga Systems for Avenue
- Best Overall Customer Management: Pivotal Software Inc. for Pivotal Relationship 98 *
- Best Other Customer Management: Clarify Inc.for Clarify FrontOffice 98.
Pangaea Software Names New Chief Executive Officer
Pangaea Software, a supplier of configuration management and quoting automation tools, announced today the appointment of David Jodoin, former Executive Vice President of Corporate Development at The Vantive Corporation as Chief Executive Officer.
Sales Vision Ushers in New Era of Web-based SFA with Jsales(TM) v. 2.0
Sales Vision, Inc., announces the release of Jsales v. 2.0. Jsales Central is an Internet-based collaboration feature that allows internal and external users to share application and web-based notifications. Jsales Central includes a personal "subscription" capability that enables each user to "subscribe" to information on an individual basis
Oracle Closes Acquisition of Versatility
Oracle Corp. announced the completion of the acquisition of Versatility Inc. The acquisition of Versatility underscores Oracle's intent to deliver a call center solution that integrates the enterprise -- from front office to ERP
ICT GROUP Earns ISO 9002 Certification
ICT GROUP INC. announced Thursday that 22 of its call centers, including its Langhorne corporate headquarters, have been awarded the internationally recognized ISO 9002 quality certification of the International Organization for Standardization in Geneva.
Dresdner Bank Chooses Siebel Systems and Andersen Consulting
Siebel Systems, Inc. and Andersen Consulting announced that they are working together to deliver a relationship management solution to Dresdner Bank AG, one of Germany's largest financial institutions. Dresdner Bank, will deliver Siebel Sales Enterprise to 4,100 users located in eight service centers and 320 corporate banking branches throughout Germany. Andersen Consulting will design and implement the solution for Dresdner Bank.
Support Technologies President Delivers Keynote at Help Desk Industry Conference in Hong Kong
Cliff Oxford delivered the "Building a Successful Help Desk: Hard-Core Strategies for Help Desk Success" presentation at Help Desk '98, organized by AiC Worldwide, features leading IT-driven companies such as Hewlett-Packard, Fujitsu, Support Technologies and Compaq Computers. This annual conference includes presentations from top industry professionals who discuss leading issues facing the Help Desk industry, such as implications of the Year 2000, hiring the right talent, and outsourcing the Help Desk function.
 Find out how to reduce support costs by up to 75%
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