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REAL
MARKET
RESEARCH
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Thursday,
December 3, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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60.70
8879.68
1954.33
1150.14
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-1.22
-184.86
-40.88
-21.11
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-2.01%
-2.04%
-2.05%
-1.80%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Datawatch
Teletech
Clarify
SPS Pay
Aegis Comm
APAC Tel.
Sykes
Peregrine
Pegasystems
IMA
Vantive
Aspect
ICT Group
SITEL
Remedy
Siebel
Melita
West Tel
Precision
Applix
Firstwave
Inference
Astea
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1 9/16
9 7/8
19
31 15/16
1 1/8
5 15/16
22 3/4
37 1/8
6 9/16
6
8
18 1/4
2 7/16
2 3/8
10 3/4
26
15 7/8
11
7 3/4
4
3 1/4
7 1/4
1 21/32
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1/8
9/16
1/8
0
0
- 1/16
- 3/8
- 5/8
- 1/8
- 1/8
- 3/16
- 7/16
- 1/16
- 1/16
- 3/8
- 15/16
- 5/8
- 9/16
- 7/16
- 1/4
- 5/16
- 3/4
- 1/4
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8.70%
6.04%
0.66%
0.00%
0.00%
-1.04%
-1.62%
-1.66%
-1.87%
-2.04%
-2.29%
-2.34%
-2.50%
-2.56%
-3.37%
-3.48%
-3.79%
-4.86%
-5.34%
-5.88%
-8.77%
-9.38%
-13.11%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
You can expect memory lapses when your emotions take over and when the situation does not allow you to sustain attention. This is the case when rushing, when anxious, when under stress or pressure, when distracted, when interrupted, when interferences or digressions occur, when emotions run high or low, when self-absorbed, when tired or drowsy, when your resistance is down, when in familiar surroundings, when making automatic gestures, when habit prevails, and when you cannot make sense of the message. -- Don’t Forget! Easy Exercises for a Better Memory, by Danielle C. Lapp
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 Landmark has achieved SCP Certification
Platinum® Software Corporation Enhances Customer Relationship Management Solution
Platinum Software announced the immediate availability of the company's customer relationship management solution, Clientele 7.0. Clientele 7.0 includes new features for both sales and marketing and customer service and support personnel, including List/Campaign Management, Change Request Management, Spell Checking, Internet-enabled Product Registration and improved development tools.
Data Synchronization for Applix Enterprise CRM Suite
Applix, Inc. announced today that it has signed an agreement with PeerDirect Inc., a provider of enterprise distributed database solutions, to market and support PeerDirect's data replication software in conjunction with the Applix Enterprise Customer Relationship Management application.
Xantel Announces Product Integration With Front Office Solution Partner
Xantel Corp. today announced its product integration with SalesLogix as a first step in co-marketing plans for both companies. This product integration enables SalesLogix customers to enjoy real-time customer service by "screen-popping" customer records for inbound calls and outdialing from integrated screens for outbound calls.
Sitebridge Releases CustomerNow 2.0 for Collaborative Web Selling
Sitebridge Corp. today announced the release of Version 2.0 of its flagship product, CustomerNow(TM). CustomerNow is a modular software system that brings telesales professionals together with customers over the Internet.
Melita International is Awarded $14 Million Contract by First USA
Melita International® announced today that it has signed a contract with First USA for the installation of Melita's customer contact management solution across multiple First USA call centers. The multi-year order totals more than $14 million - the largest single contract in Melita's history.
Moss Micro Enhances Customization, Usability Features for New Release of ActiveSales
Moss Micro Inc., a provider of customer relationship management (CRM) software solutions, launched ActiveSales(TM) 3.1 which delivers support for Oracle 7.3 and Oracle 8 databases as well as usability enhancements.
West TeleServices Selects AT&T Call Routing Solutions
West TeleServices Corporation announced that it has selected AT&T Solutions' network-based call routing products to help meet the growing demand for its inbound teleservice operations. West's will use AT&T Resource Manager to perform call load balancing at four direct response call centers in Omaha, Neb.; San Antonio, Texas; Hampton, Va.; and Baton Rouge, La.
BT Squared Joins Pivotal's Certified Alliance Program
BT Squared Technologies, a provider of software solutions that simplify the selling process for companies with complex products, services and pricing, today announced that the company has developed integration between its 2order(tm) interactive selling system and Pivotal Relationship(R) 99/SQL7, the customer relationship management (CRM) application from Pivotal Software Inc.
 TELALERT Notification and Response by Telamon
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