 |
|
REAL
MARKET
RESEARCH
|
|
|
|
Tuesday,
November 24, 1998
|
|
|
THE
SUPPORT
REPORT
|
|
The First and Only Daily Report for the Service and Support (CRM) Industry
|
Resource Center
The One-Stop Shop for Service & Support Resources
|
News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
|
Support Suppliers
Support Publications
Support Calendar
Support Stock Index
Unsubscribe
|
|
Today's SSDEX Figures |
|
Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
|
59.28
9301.15
1966.32
1182.99
|
-1.88
-73.12
-11.10
-5.22
|
-3.18%
-0.78%
-0.56%
-0.44%
|
|
|
Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
|
|
Today's Gainers and Losers
|
|
Company
|
Close
|
Change |
Percent |
Melita
Astea
Inference
IMA
ICT Group
Aegis Comm
APAC Tel.
Sykes
Teletech
Clarify
SPS Pay
Applix
West Tel
Precision
Remedy
Vantive
Aspect
Peregrine
Firstwave
Siebel
SITEL
Datawatch
Pegasystems
|
15 7/8
2 1/32
6 13/32
5 7/8
2 5/8
1 7/32
7 1/8
20
9
19 11/16
31 15/16
3 5/8
11 11/16
7 5/32
10 15/16
8 5/8
19
36 1/4
2 3/16
23 3/16
2 11/16
1 11/32
7 5/8
|
1 7/8
5/32
11/32
1/4
3/32
1/32
1/8
5/32
1/16
1/16
0
0
- 1/16
- 3/32
- 3/16
- 3/16
- 5/8
-1 1/2
- 1/8
-2 1/16
- 1/4
- 5/32
-2 5/8
|
13.39%
8.33%
5.67%
4.44%
3.70%
2.63%
1.79%
0.79%
0.70%
0.32%
0.00%
0.00%
-0.53%
-1.29%
-1.69%
-2.13%
-3.18%
-3.97%
-5.41%
-8.17%
-8.51%
-10.42%
-25.61%
|
|
|
|
Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
Today, we need employees to have more that just the right technical skills. We need to also have great customer-handling skills … In short, we need them to know a lot about a lot, and learn it all in a hurry. To make it all happen, you need to have in place a plan for welcoming, orienting, training, and transitioning the new employee to the job. -- Coaching Knock Your Socks Off Service, by Ron Zemke & Kristin Anderson
|
|
|
|
 QAD has achieved SCP Certification
Vantive Enterprise 8 Named Product of the Year
The Vantive Corporation today announced that Vantive Enterprise 8, the latest release of Vantive's integrated suite of front-office solutions, was named ``Product of the Year'' by Call Center Solutions magazine..
Calico Technology Selects NetManage’s SupportNow Product
NetManage Inc. announced that Calico Technology, Inc., a provider of eBusiness software and professional services, will now offer SupportNow™ – NetManage’s Internet-based customer support tool – to all of its customers. The product was designed using standard Internet infrastructure, utilizing firewall and other security standards, to extend real-time support internally or externally to customers, partners, or employees. With the click of a mouse, SupportNow allows end users to directly share vital, real-time information – over the Internet or Intranet -- with a remote or local support team.
ServiceWare Teams with CIS/ERP Players
Canadian-based ServiceWare Corporation, a provider of automated Service Management Systems, today announced agreements with two companies in the Customer Interaction Systems (CIS) and Enterprise Resource Planning (ERP) markets: Quintus Corporation and Visibility Inc. ServiceWare's partnership with Quintus Corporation will result in the integration of Quintus' CustomerQ Help Desk with ServiceWare's ServicePlus Series 3 products. Under the new agreement with mid-market Engineer-To-Order specialist Visibility Inc., ServicePlus will be offered by Visibility as an integrated component of VISIBILITY V6.3 Release.
FICS Group Chooses Siebel Enterprise Applications
Siebel Systems, Inc. today announced that FICS Group, a European provider of Internet banking and financial reporting solutions and applications, has chosen Siebel Enterprise system. The company will deploy Siebel Service Sales Enterprise and Siebel Service Enterprise to enable its customer service group to manage front-office operations, as well as provide customers with the ability to make and track service and support inquiries via the Web.
Producer 1.1 Available from Mosaix
Mosaix, Inc. has announced general availability of Producer 1.1. With expanded management features and flexible configuration options, Producer 1.1 enables call center managers to easily customize their predictive dialing application to meet changing business requirements.
The Vantive Corp. Adopts Shareholders Rights Plan
The Vantive Corp. announced today that its Board of Directors has adopted a Preferred Stock Purchase Rights Plan designed in the event that an unsolicited attempt is made to acquire Vantive. The adoption of the Plan is intended as a means to guard against any potential use of takeover tactics designed to gain control of Vantive without paying all stockholders full and fair value.
 Knowledge Tools for your Help Desk from Knowlix Corporation
|