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REAL
MARKET
RESEARCH
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Friday,
November 6, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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60.78
8975.46
1856.56
1141.01
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2.58
59.99
19.46
7.16
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4.25%
0.67%
1.06%
0.63%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Siebel
Astea
Firstwave
Clarify
Remedy
Datawatch
Aspect
Aegis Comm
IMA
Sykes
Vantive
APAC Tel.
SPS Pay
ICT Group
West Tel
SITEL
Peregrine
Inference
Teletech
Melita
Pegasystems
Precision
Applix
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27 3/16
1 11/16
2
15 13/16
11 11/16
1 1/2
16 7/16
1 7/32
5 1/8
20
8 3/4
8
31 15/16
2 5/16
11 1/2
3 1/2
38 3/8
4 1/4
9 3/8
12
9 13/16
6 1/2
3 1/16
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4 7/16
5/32
1/8
13/16
9/16
1/16
1/2
1/32
1/8
5/16
1/8
1/16
1/16
0
- 1/8
- 1/16
-1 1/8
- 1/8
- 9/32
- 1/2
- 7/16
- 1/2
- 9/16
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19.51%
10.20%
6.67%
5.42%
5.06%
4.35%
3.14%
2.63%
2.50%
1.59%
1.45%
0.79%
0.20%
0.00%
-1.08%
-1.75%
-2.85%
-2.86%
-2.91%
-4.00%
-4.27%
-7.14%
-15.52%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
Avoid biased or leading wording in your questions. Sometimes even the general tone of a question can be misleading and present a problem when you analyze the survey results. -- How to Design and Write Effective Customer Satisfaction Surveys, by Patrick Bultema
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Knowlix Launches Free Knowledge Management Breakfast Seminars. Sessions Focus on Improving Help Desk Efficiency
Knowlix Corporation today announced the start of its Knowledge Management Breakfast Seminar Series. These free morning sessions cover topics on "Minimizing Pain of Employee Turnover" and "Making Users More Self-sufficient." The sessions are designed for help desk managers looking to improve their operational efficiency in 1999. The 2-hour sessions will be presented jointly with Barnhill Associates and SMI.
Full Story - http://www.realmarket.com/news/knowlix110698.html.
David Fletcher's How to Market the Help Desk
Based on popular demand, Real Market is proud to offer over 100 ways to market the help desk. From David Fletcher's popular presentation, we have summarized his tips for marketing computer support. Many of these apply to other types of support so take a few minutes to check out the list.
Full Story - http://www.realmarket.com/news/fletcher110698.html.
SalesLogix Corp. Announces Four New Products and Technologies
SalesLogix(R) Corp. announced SalesLogix(R) v3.0, the latest release of its Sales Information System(TM). SalesLogix v3.0 enhancements include enterprise-class customization, integration and scalability, and sales forecasting and pipeline management module and a new Web client. SalesLogix v3.0 will be available in early November with prices ranging from $495 to $995 per client.
 Lockheed has achieved SCP Certification
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