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REAL
MARKET
RESEARCH
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Monday,
November 2, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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57.99
8706.15
1800.91
1111.60
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3.36
114.05
29.52
12.93
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5.79%
1.33%
1.67%
1.18%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Remedy
Vantive
APAC Tel.
Peregrine
SITEL
ICT Group
Siebel
Applix
Aspect
Precision
Pegasystems
Clarify
Melita
West Tel
Firstwave
SPS Pay
Inference
Sykes
Teletech
IMA
Datawatch
Aegis Comm
Astea
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11 3/4
9 1/8
7 3/8
38 5/8
3 7/8
2 5/16
21 13/16
3
15 7/8
7 3/16
11
14 1/8
12 1/4
12 1/4
2 1/8
31 15/16
4
19 9/16
9 3/4
5 1/4
1 5/32
1 5/32
1 1/2
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3
1 13/16
1 1/8
3 3/4
3/8
3/16
1 3/8
5/32
3/4
5/16
7/16
1/2
1/4
1/4
1/32
0
0
- 1/16
- 1/8
- 5/16
- 3/32
- 3/32
- 1/8
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34.29%
24.79%
18.00%
10.75%
10.71%
8.82%
6.73%
5.49%
4.96%
4.55%
4.14%
3.67%
2.08%
2.08%
1.49%
0.00%
0.00%
-0.32%
-1.27%
-5.62%
-7.50%
-7.50%
-7.69%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
The four major expectations that people [within your organization] have are: 1) Income--How much can I expect to earn, now and in the future. 2) Advancement--How far can I expect to go within this organization? 3) Education--How much education should I expect to acquire or will I receive while involved with this organization. 4) Relationships--What kind of relationships should I expect to be involved in? -- Making a Difference: 12 Qualities That Make You a Leader, by Shelia Murray Bethel
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 Lucent has achieved SCP Certification
ServiceSoft Announces Free Workshop for Remedy Users
ServiceSoft Corporation today announced a free workshop for Remedy Help Desk users and others looking to harness the Web for enhanced customer support. Held in conjunction with the regional Remedy office, the workshop will demonstrate the benefits of online support and show how users can leverage ServiceSoft and Remedy solutions to automate intelligent self-service support and improve help desk efficiency.
Full Story - http://www.realmarket.com/servicesoft110298.html.
Pegasystems Delivers PegaBANK Product Suite for Internet Banking
Pegasystems Inc. announced today the availability of PegaBANK, a suite of products that facilitates home banking over the Internet. Banks can use PegaBANK applications to serve their customers via the Internet 24 hours a day, seven days a week. Through a PegaBANK application, bank customers can view their account balances and activity, transfer funds, order checks, pay bills, interact with service representatives, and more.
Aptex Software Announces SelectResponse 3.0 for Personalized Customer Interaction
Aptex Software, Inc. today announced an upgrade of its SelectResponse solution to automate responses to high volumes of call center and Internet-based customer inquiries. SelectResponse 3.0 incorporates new functions that serve as a 'virtual support team' to improve the quality, personalization and throughput of responses to real-time customer inquiries via email, call centers, web pages and chat rooms.
Active Software Introduces ActiveWorks 3.0
Active Software(TM), Inc., a provider of Enterprise Application Integration (EAI) software products, today announced the next version of Integration System. Renamed ActiveWorks(TM this new release offers scalability across multiple computing systems, departments, organizations and geographies.
EShare Announces NetAgent 2.0 For On-line Sales and Customer Service
eShare Inc. today announced the general availability of NetAgent TM 2.0, an enhancement to its online sales and customer care system. NetAgent TM 2. acts as a communications conduit between suppliers and their customers by providing real-time dialog capabilities to improve Web-based commerce, customer support and service.
BMC Software and Boole & Babbage to Merge
BMC Software and Boole & Babbage today announced the execution of a definitive Agreement and Plan of Reorganization between the two companies. The merger brings together these enterprise software companies to accelerate the delivery of solutions that manage the complexity of managing large enterprises. The transaction is expected to close within 60 to 90 days, subject to Boole & Babbage stockholder approval, regulatory approval and other customary closing conditions.
Remedy Corp. Signs Global Enterprise Application Deal with Lucent
Remedy Corp.(R) today announced an agreement with Lucent Technologies to create a worldwide customer support system. Lucent Technologies plans to use the Remedy Action Request System(TM) to help provide technical support in 60 countries for network products such as central office equipment and wireless phone equipment. The application will be deployed globally.
Silicon Graphics Standardizes on Clarify FrontOffice 98 for Worldwide Customer Support Initiative
Clarify Inc. announced today that Silicon Graphics, Inc. is standardizing on Clarify FrontOffice 98 for a worldwide customer support initiative. Silicon Graphics selected Clarify to increase the responsiveness, efficiency and consistency of technical support and field service.
Vantive Expands Canadian Presence
The Vantive Corp. today announced the expansion of its Canadian operations with offices in Vancouver, Calgary, Toronto and Ottawa to address the requirements of Canadian operations like Sears Canada, Union Energy and the Canadian Red Cross.
Datawatch Expands Its Presence
Datawatch Corporation today announced the opening of four new sales offices located in Chicago, Atlanta, Los Angeles and San Francisco.
 IQSupport Application Suite from Advantage kbs
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