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REAL
MARKET
RESEARCH
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Friday,
October 30, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
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Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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54.82
8592.10
1771.39
1098.67
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-0.42
97.07
14.20
12.74
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-0.76%
1.14%
0.81%
1.17%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Firstwave
APAC Tel.
SITEL
Astea
Vantive
Aspect
Siebel
Clarify
Teletech
Applix
Peregrine
Sykes
Datawatch
Precision
ICT Group
Melita
SPS Pay
Inference
Aegis Comm
Remedy
West Tel
IMA
Pegasystems
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2 3/32
6 1/4
3 1/2
1 5/8
7 5/16
15 1/8
20 7/16
13 5/8
10
2 27/32
34 7/8
19 1/2
1 1/4
6 7/8
2 1/8
12
31 15/16
4
1 1/4
8 3/4
12
5 9/16
10 9/16
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5/16
13/16
7/16
3/32
3/16
1/4
5/16
3/16
1/8
1/32
3/8
1/16
0
0
0
0
0
- 1/16
- 1/32
- 11/32
- 1/2
- 13/16
-5 9/16
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17.54%
14.94%
14.29%
6.12%
2.63%
1.68%
1.55%
1.40%
1.27%
1.11%
1.09%
0.32%
0.00%
0.00%
0.00%
0.00%
0.00%
-1.54%
-2.44%
-3.78%
-4.00%
-12.75%
-34.50%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
If you are sensitive to the expectations of your followers, it increases your ability to motivate and influence them. It increases your ability to make a difference. -- Making a Difference: 12 Qualities That Make You a Leader, by Shelia Murray Bethel
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Core 2000(tm) Desk Certification
Training Industry Shows Softer Side
Knowing the latest technology is key to landing an IT job, but professionals can gain an edge if they've got strong communication and business skills. A recent poll by RHI Consulting found that 97 percent of CIOs look for well-developed "soft" skills when hiring IT staff. For the rest of the story, read the Service News article at http://www.servicenews.com/periodical/dolink.asp?issue=9810&page=9810tr01.htm.
Card Capture Services Selects ONYX Customer Center
ONYX Software Corporation announced that Card Capture Services (CCS) of Portland has chosen ONYX Software solutions to manage and automate their customer and prospect information and relationships. CCS, an ATM provider, was recently named one of Inc. Magazine's fastest growing private companies. Additionally, CCS will use ONYX Rapid Link for Great Plains(R) Dynamics C/S+ to integrate their Great Plains accounting solution into Customer Center. This will allow users to update billing information through Customer Center.
ServiceWare Inc. Offers Free Help Desk Seminars
ServiceWare's seminar series "The Ultimate Payback: Getting Maximum Return On Your
Support Investment" is now being offered for help desk professionals.
The 90-minute seminars are designed to provide attendees with the measurement
tools needed to justify an investment in knowledge-based support solutions.
For more information or to register, visit
http://www.serviceware.com/events/main.asp.
Astea Releases Third Quarter Results
During the third quarter, the Company completed the sale of its Bendata subsidiary for over $43 million in cash and short-term guaranteed debt which resulted in a $33.9 million gain, net of income taxes. For the third quarter, Astea reported revenues from continuing operations of $8.9 million, compared to $10.5 million for the comparable period in 1997. The net loss from continuing operations for the third quarter was $3.5 million, or $0.26 per share, compared to $0.3 million, or $0.02 per share a year ago.
Information Management Associates, Inc. Announces Record Third Quarter Revenues Exceeding Analysts Estimates, with Lower than Expected EPS
IMA's revenues for the third quarter of 1998 increased 70% to a record $15.8 million from $9.3 million in the third quarter of 1997. Software license revenues increased 93% to a record $8.7 million, from $4.5 million in the third quarter of 1997. IMA reported a net loss of approximately ($1.9 million) or ($.20) per share (basic) for the third quarter of 1998 compared with net income of $895,000 or $.11 per share for the third quarter of 1997
 Click here to download your free "Buy vs. Build" whitepaper
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