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REAL
MARKET
RESEARCH
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Wed,
October 28, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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54.22
8371.97
1737.35
1068.09
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-0.56
5.93
19.72
2.75
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-1.04%
0.07%
1.15%
0.26%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
SITEL
ICT Group
Datawatch
Aegis Comm
Precision
Teletech
APAC Tel.
Aspect
Inference
Siebel
Vantive
Melita
SPS Pay
Pegasystems
Remedy
Clarify
Sykes
Astea
Peregrine
Applix
West Tel
Firstwave
IMA
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3 1/16
2 1/8
1 1/8
1 5/16
6 3/8
9 7/8
5 5/8
14 1/32
4 1/16
19 5/8
7 3/8
12
31 15/16
15 1/2
9 1/8
12 3/4
19 1/2
1 9/16
33 7/8
2 1/2
12
1 5/8
6 1/8
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5/16
1/8
1/16
1/16
1/4
1/4
1/8
9/32
1/16
1/4
3/64
0
0
0
0
- 1/16
- 5/8
- 1/16
-1 3/8
- 1/4
-1 1/2
- 3/8
-1 1/2
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11.36%
6.25%
5.88%
5.00%
4.08%
2.60%
2.27%
2.05%
1.56%
1.29%
0.64%
0.00%
0.00%
0.00%
0.00%
-0.49%
-3.11%
-3.85%
-3.90%
-9.09%
-11.11%
-18.75%
-19.67%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
Sixth key to becoming a change master: Build a personal coping strategy. One of the most important responsibilities of a leader is their personal ability to cope with change and its side effects. -- Making a Difference: 12 Qualities That Make You a Leader, by Shelia Murray Bethel
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 Lockheed has achieved SCP Certification
Arthur Andersen Names Sutherland a "Best Practices Company
The Sutherland Group, Ltd. announced that the company has won the coveted Best Practices AwardSM from Arthur Andersen LLP for “Unleashing the Power of Technology.” The awards competition is an annual program designed to honor the best practices of. In order to determine the winner, a panel of judges reviewed 40 applications from over 180 nominations.
Micron Chooses Intellisystems' Solution for Self-Service Technical Support
Micron Electronics, Inc. today announced the successful launch of its new self-service technical support system from Intellisystems, Inc. The IntelliSystem solution supplements the service delivered by Micron's live agents, offering callers the option of obtaining answers in an automated fashion.
West TeleServices Corp. Third Quarter Earnings Up 27 Percent to $11.4 Million; Revenue Increases 23 Percent to $123.3 Million
West TeleServices today announced record revenues for third quarter 1998. Third quarter 1998 revenue increased 22.7 percent to $123.3 million, and net income increased 26.9 percent to $11.4 million. Diluted earnings per share rose 29 percent to 18 cents for the third quarter 1998.
SITEL Corporation Reports Third Quarter Results
SITEL Corporation today reported revenues for the third quarter ended September 30, 1998, of $146.8 million, up 22.0% from revenues of $120.2 million in last year's third quarter. Net income for the third quarter was $787,000, or one cent per share diluted, compared to net income of $726,000 or one cent per share diluted, in last year's third quarter.
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