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| Friday, October 23, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology |
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| General News |
Remedy Purchases BayStone Software
Remedy(R) Corporation today announced its next step into the Customer Relationship Management (CRM) market with an agreement to purchase privately held BayStone Software. Under the agreement, Remedy will pay approximately $10 million dollars cash with various performance contingencies. BayStone is already built upon the Remedy core technology and BayStone was Remedy's first ISV.ServiceWare Wins 1998 Best Practices Awards from Arthur Andersen
ServiceWare has been named a winner in two categories of Arthur Andersen's Best Practice Awards, a local and international awards program that recognizes the best business practices that lead to great performances among emerging small and mid-sized companies.
Career Corner Update
The Career Corner is the industry's most comprehensive site for service / support jobs. Search for the latest service / support job postings at http://www.realmarket.com/jobs/career_search.html. We also provide links to other service / support job listings so you only have one place to go to find all the listed jobs on the Internet. Want to list a job? (http://www.realmarket.com/jobs/job_submit.html) Go ahead. . . it's free and we randomly highlight new posting right here to over 10,000 support professionals.| 10/21/98 | Tivoli - Project Manager |
| 10/21/98 | Technical Support Analyst |
| 10/21/98 | Team Leader - Technical Support |
| 10/21/98 | Technical Services Manager |
| 10/21/98 | Technical Support |
| Product News |
Internet/Digital Celular Dispatch Comes to the Help Desk
Lavelle Engineering Technologies, Inc. (LET), has announced plans to offer On+Site Dispatch(TM) technology, a software package which uses a combination of Internet and digital cellular telephone technologies to support a variety of dispatching needs, to the "help desk" market.royalblue launches FrontOffice
royalblue has unveiled a new suite of integrated Customer Interaction Software (CIS) products. The royalblue FrontOffice suite comprises royalblue SupportCenter for customer support management, royalblue HelpDesk for IT and infrastructure support, royalblue ChangeManager for problem management and controlling change and royalblue InterChange for intelligent data delivery.| Partner and Customer News |
