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| Thursday, October 22, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Partner and Customer News |
CustomerSoft, Inc. and Symix Systems, Inc. Announce Strategic Alliance
CustomerSoft, Inc. announced today a strategic partnership with Symix Systems, Inc., a provider of enterprise applications including field service management software. The product integration will enable customers to forward trouble tickets from ESP to Symix's FieldPro field service management application when field service is required. Customers will be able to receive status upgrades within ESP directly from FieldPro.| Product News |
Adaptiv WorkFORCE/Call Center Edition Announced
Adaptiv Software Corporation today announced Adaptiv WorkFORCE™/Call Center Edition, a new agent scheduling and management product that features automatic skills-based scheduling. The Adaptiv WorkFORCE/Call Center Edition handles part-time, full-time, split shifts, recurring shifts or other recurring events.| General News |
Peregrine Systems Launches Leasing Program for Y2K Crisis Management Solution
Peregrine Systems(R), Inc. today launched an innovative leasing program for its Year 2000 (Y2K) Crisis Management Solution, ServiceCenter/2000(TM). Y2K project managers can lease ServiceCenter/2000 for only $3,000 per month under a 24-month lease program. ` The integrated product offering consists of custom Y2K applications for Problem Management, Change Management, Inventory Configuration Management and ServiceCenter Insight as well as a full 2 years of software maintenance.ServiceSoft Adds Three to Management Team
ServiceSoft Corporation announced the addition of three new executives to its management team. The executives include Steve Harrison, chief financial officer and vice president of operations, Jeff Whitney, vice president of marketing and business development, and Dale Kennedy, vice president of professional services.
ServiceWare Announces "World Series Sweepstakes" Winner
The New York Yankees weren't the only winners in the 1998 World Series. So was Keith Learner, director of support for Pennzoil Corporation's Jiffy Lube Division, Houston, Texas. As the winner of a promotional offer from ServiceWare, Mr. Learner was able to attend the second game of the World Series in New York. ServiceWare offered the promotion as part of a special "triple-play" incentive package to Remedy Corporation customers seeking to upgrade their capabilities for providing knowledge-based support.Melita International Corporation's President and COO Resigns
Melita International Corporation announced today that Carl James Schaper has resigned from his position as president and chief operating officer in order to pursue other interests citing that his management style is incompatible with Melita.| Financial News |
Melita International Reports Third Quarter Results
Melita(R) International today announced record revenues, operating income and earnings per share for the third quarter. For the quarter Melita reported revenue of $24.3 million, or a 43.3% increase compared to $16.9 million for the same period in 1997. Operating income for the quarter grew to $4.4 million, or 18.2% of total revenue compared to third quarter 1997 operating income of $3.0 million, or 17.5% of total revenue.
Remedy Corporation Reports 1998 Third Quarter Revenue
Revenues for the third quarter totaled $40.1 million, compared with $37.1 million in the third quarter of 1997. Operating profit totaled $8.4 million or 21% of revenue in the third quarter of 1998. Net income was $6.2 million.
