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| Tuesday, October 20, 1998 |
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Resource Center
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Partner News |
Barnhill Associates to Deliver Knowlix Solutions to Help Desks.
Knowlix Corporation today announced it is building a Valued Added Reseller (VAR) channel to represent its iKnow™ knowledge management solution for the internal help desk environment. First to join the ranks of the Knowlix VAR program is industry channel leader, Barnhill Associates, Inc. This partnership allows help desk managers to get a total support solution from a single provider. Full Story - http://www.realmarket.com/news/knowlix102098.html.
Allen Systems Group Forms Partnership with FirstSense Software
Allen Systems Group, Inc. has formed a partnership with FirstSense Software, Inc. which includes the integration of ASG's product, ASG-IMPACT, and FirstSense's product, FirstSense Enterprise. In addition, ASG will be reselling FirstSense Enterprise with ASG-IMPACT.Cole-Parmer Selects IMA for Integrated Telesales and Customer Service Applications
IMA announced the Cole-Parmer Instrument Co. has licensed and is implementing its MSM/400 sales, marketing and customer service product for the IBM AS/400. The Vernon Hills, Ill.-based distributor of scientific equipment will use the system on an enterprise-wide basis to streamline internal information operations, handle sales efforts and, in turn, improve customer communications. In addition, integration with the company's inventory control and shipping systems will make all pertinent customer service data available to agents on-line.| Product News |
Peregrine Systems Introduces New Software Product
Today, at the World WorkPlace '98 Show in Chicago, Peregrine Systems (R), Inc.,introduced Span*FM Office Manager(TM), a diagramming software for facility and office management. This software is based on Actrix(TM) Technical, the first in a family of diagramming and drawing solutions from Autodesk.| General News |
CustomerSoft, Inc. Gears Up
The Denver-based customer support management software company, which was spun off from Teubner & Associates this past April, has made new investments in development and distribution to land new customers like Eastman Kodak, GTE, Raytheon, Gulf States Paper and UCLA. The new investments have included a new version of Expert Support Program - ESP 3.4.Remedy(R) Offers IT Excellence Seminar with GartnerGroup, IBM, Intel, and Oracle
Remedy Corp. today announced a free, seminar series in conjunction with GartnerGroup, IBM, Intel, and Oracle. These companies will demonstrate how to deliver service solutions for the enterprise. Entitled ``Delivering IT Excellence: Best Practices for IT Service Management,'' this seminar is tailored for business executives looking to improve business processes.| Financial News |
