REAL MARKET RESEARCH
Monday, October 19, 1998
THE SUPPORT REPORT
The First and Only Daily Report for the Service and Support (CRM) Industry

    Resource Center    
The One-Stop Shop for Service & Support Resources
News Archive
Career Corner
Demo Central
Support Library
Subscribe - free
 Support Suppliers
Support Publications
Support Calendar
Support Stock Index
Unsubscribe

Today's SSDEX Figures

Index

Close

Change

Percent

SSDEX
Dow
Nasdaq
S&P500

54.74 8466.45 1648.73 1062.39

2.43
49.69
27.78
5.97

4.44% 0.59%
1.71%
0.57%

Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group.


Today's Gainers and Losers

   Company   

   Close    

 Change 

 Percent 

ICT Group
Remedy
Pegasystems
Teletech
Melita
Applix
Sykes
Peregrine
APAC Tel.
Aspect
Siebel
Precision
Astea
SITEL
IMA
Inference
Firstwave
Clarify
SPS Pay
Vantive
Datawatch
West Tel
Aegis Comm

2 1/2
10 3/4
11 5/8
10 3/8
11
2 9/16
18
42 3/4
5 3/8
12 11/16
22 7/8
5 3/4
1 5/8
2 1/4
6
3 5/8
2 5/16
8 1/2
31 15/16
6 5/8
1
11 1/2
1 1/32

1/2
1
1
7/8
7/8
3/16
1 5/16
3
3/8
9/16
1
1/4
1/16
1/16
1/8
1/16
1/32
0
0
- 1/8
- 1/32
- 1/2
- 3/32

25.00%
10.26%
9.41%
9.21%
8.64%
7.89%
7.87%
7.55%
7.50%
4.64%
4.57%
4.55%
4.00%
2.86%
2.13%
1.75%
1.37%
0.00%
0.00%
-1.85%
-3.03%
-4.17%
-8.33%


Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2

To help clarify your mission and to focus on how you can make a difference, you need to ask yourself some questions: 1) What is the most important thing in the world to me? 2) Where do I start and how? 3) How much time can I devote to my mission? 4) Do I have the skills and knowledge I need? 5) Am I staying open to all the possibilities? -- Making a Difference: 12 Qualities That Make You a Leader, by Shelia Murray Bethel


      

CompuCom (Dallas, TX) has achieved SCP Certification
This is a free service of Real Market Research. If you enjoy "The Support Report," please feel free to forward it to others. You may also register your colleagues using the form below by filling in their email address and choosing which version they'd like to receive. Thank you!

 E-Mail Address:  
   Plain Text version (choose this if you're not sure)
   HTML version (requires HTML-capable mailreader)
  Product News    

Remedy Link for Palm Computing(R) Platform Makes IT Mobile

Remedy Corporation today announced the release of Remedy Link for the Palm Computing Platform version 1.0. Remedy Link allows mobile workers to access data from Remedy AR System(TM), Remedy Help Desk(TM) and Remedy Strategic Service Suite(TM) applications that are synchronized with a Palm Computing device. This frees IT staff from the network, allows them to view information when and where required, and updates information on the spot.

  General News    

Merisel Launches Help Desk Services Technical Support Through Value Added Services Division

Merisel's Help Desk offers multi-platform technical support services for software applications. It allows resellers to alleviate workload for their in-house technical staff and provide off-hour support.

Remedy Strategic Service Suite Offers Professional Services

Remedy Corp. has announced a suite of professional services offerings comprised of consulting, education and customer support services. Remedy's Professional Services offerings are available now for new and existing customers of Remedy Strategic Service Suite products.

  Financial News    

Aspect Telecommunications Announces Share Repurchase Program

Aspect Telecommunications today announced that it has been authorized by its Board of Directors to begin a stock repurchase program to acquire up to 5 million shares of its common stock. No time limit was set for the completion of the program.

You can be a Help Desk Expert in Just 3 Days
Copyright © 1998   Real Market Research Corporation  All Rights Reserved.     Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. Real Market is a registered trademark.
To unsubscribe from this service, send email to ssdex@realmarket.com.