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REAL
MARKET
RESEARCH
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Friday,
October 16, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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52.42
8416.76
1620.95
1056.42
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0.12
117.40
9.94
8.93
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0.22%
1.41%
0.62%
0.85%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Pegasystems
APAC Tel.
Siebel
Remedy
IMA
SITEL
Teletech
West Tel
ICT Group
Datawatch
Vantive
Clarify
Firstwave
SPS Pay
Aegis Comm
Sykes
Peregrine
Applix
Inference
Precision
Astea
Melita
Aspect
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10 5/8
5
21 7/8
9 3/4
5 7/8
2 3/16
9 1/2
12
2
1 1/32
6 3/4
8 1/2
2 9/32
31 15/16
1 1/8
16 11/16
39 3/4
2 3/8
3 9/16
5 1/2
1 9/16
10 1/8
12 1/8
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2 7/8
5/8
1 7/8
11/16
3/8
1/8
1/2
5/8
1/16
1/32
3/16
1/8
1/32
1/16
0
- 3/16
-1 1/2
- 1/8
- 3/16
- 3/8
- 1/8
- 7/8
-5 31/32
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37.10%
14.29%
9.38%
7.59%
6.82%
6.06%
5.56%
5.49%
3.23%
3.13%
2.86%
1.49%
1.39%
0.20%
0.00%
-1.11%
-3.64%
-5.00%
-5.00%
-6.38%
-7.41%
-7.95%
-32.99%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
A mission is not just a duty or task. Your mission that matters will be
a dream, vision, or purpose that drives you. ... There are three major
roadblocks to building a mission. The first is thinking you are too old
or too young or too anything to have a mission. The second block is to
put off beginning. The third is worse--it is to do nothing because you
feel you can do so little!
-- Making a Difference: 12 Qualities That Make You a Leader, by Shelia
Murray Bethel
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You can be a Help Desk Expert in Just 3 Days
AFSM International is holding it's
28th World Conference
AFSM International announces four main keynote speakers for the 28th World Conference
from Dell Computer Corporation, IBM, Wang Global and Hahn Consulting.
In addition to the four keynote speakers there will be pre-conference workshops and
seminars conducted by industry
leaders within the high-technology services management industries.
ServiceWare Rated Fastest Growing Company
In Field Of Knowledge Management Solutions
for Customer Support
For the second consecutive year, ServiceWare Inc. is listed on Inc. magazine's "Inc. 500" list,
the magazine's guide to America's fastest-growing privately held
companies.
The magazine ranks ServiceWare No. 150 of the 500 fast-growing companies on
the 1998 list. As such, the Inc. 500 list rates ServiceWare as the fastest
growing provider of products and services for knowledge-based customer
support and fastest growing software company based in the tri-state region of
Pennsylvania, Ohio and West Virginia.
Full Story - http://www.realmarket.com/news/serviceware101698.html.
SPS Names Executive Product Manager
SPS Payment Systems, Inc. today named Nancy Johnson as executive
product manager. Her duties will include new product development and
technology enhancements.
Previously, she was a product manager for both an
Internet security company and a leading global office supplier.
Vertical Solutions Inc. Announces Help Desk Symposium
and Second Annual PHUN (PowerHelp Users Network) Conference
Vertical Solutions, Inc (VSI) will be holding its second
annual PHUN (PowerHelp Users Network) Conference next month
in Cincinnati.
In addition, VSI is running a Help Desk Symposium concurrently
with the PHUN Conference entitled "The Internal Help Desk
Revolution: Reactive to Proactive, Problem Solver to Knowledge
Provider."
Full Story - http://www.realmarket.com/news/vertsol101698.html.
Teltone's OfficeLink 2000 is "Siemens Ready"
Teltone Corporation today announced that its remote
agent/teleworking product, OfficeLink 2000, has successfully completed
Siemens ReadySM testing.
OfficeLink 2000 is a telecommuting solution that provides teleworkers with
many of the digital PBX/ACD features they have when working in the office.
PC Support Expert and Author
Becomes Rescue Product Manager
Computer Support Technologies (CST),
creator of Rescuesm technical support software,
announced today that
Jim Aspinwall has joined its management team as Rescue Product Manager.
Aspinwall has been involved in the customer support industry
since 1976 and is co-author of
Troubleshooting Your PC. Jim stays in touch
with users through his "Windows Advisor" column for Computer Currents magazine.
He was most recently Product Manager for TuneUp.com, an Internet-based PC
support subscription service.
IQSupport Application Suite from Advantage kbs
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