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| Thursday, October 15, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Product News |
Blue Sky Software Announces New Version of the Industry Standard in Help Authoring
Blue Sky(R) Software Corporation, provider of help authoring solutions, announces the upcoming release of RoboHELP(R) Office 7.0 in late October, 1998. This new version of the authoring suite includes RoboHELP Classic, RoboHELP HTML Edition and 16 Help tools.Astea Unveils Development Plan and Migration Strategy At Annual Users Conference
Astea International, Inc. unveiled new ServiceAlliance development plans at the ADONUS International User Group Conference. Astea had already made an important step in this direction with the divestiture of the Bendata subsidiary. A comprehensive migration path will be in place by mid-1999 for existing users of Astea's DISPATCH-1. Current plans include full product support for the next four to six years for those customers on recent versions of DISPATCH-1, and the establishment of a dedicated PSO operation to support the migration effort.Peregrine Systems Adds Silicon Energy
Peregrine Systems(R), Inc. announced today that it has selected Silicon Energy and its Enerscape(TM) software product to assist Peregrine Systems clients in managing their energy use and reduce their operating costs. Enerscape v1.0 is an energy management tool available that allows multiple users to monitor and control energy consumption and operating status for facilities anywhere in the world.| Partner and Customer News |
Computer Support Technologies Launches Rescue Sales Partner Program
Computer Support Technologies (CST) announced today its partner program for Rescue's Internet-based tools for diagnostic data collection and problem identification. Compatible companies are eligible to receive a portion of the revenue from Rescue sales and per-transaction agreements, and with the Sales Partner Program, they may also choose to offer Rescue with their own service packages.| General News |
Sykes Announces Expansion in Charlotte, NC
Sykes Enterprises, Incorporated today announced that it will expand its existing business presence in Charlotte, NC and offer high-end technical support services to an unnamed client. The Company expects to expand employment levels up to an additional 500 people. Sykes currently employs 100 in Charlotte.West TeleServices Corporation Opens New Call Center in McAllen, Texas
West TeleServices Corporation has announced it will open a new call center in McAllen, Texas, creating approximately 300 jobs. The 13,000 square-foot center is scheduled to be operational in November.| Financial News |
