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| Wed, October 14, 1998 |
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
Support Suppliers Support Publications Support Calendar Support Stock Index Unsubscribe | ||||||||||||
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology |
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| Product News |
Network Associates Announces New Version of Total Service Desk
Network Associates, Inc. today announced its latest release of Total Service Desk (TSD), an IT support tool with asset and event management. TSD provides event management and correlation for automated diagnosis and response to common desktop and network issues. Event Orchestrator and Asset Orchestrator, add-on modules to TSD, enable IT organizations to support integrated network and desktop security and management technologies from a central service desk.
Peregrine Systems Announce the Release of a New Software Product at World WorkPlace '98
Peregrine Systems, Inc. will introduce the release of a new software program, SPAN-FM(TM) OFFICE MANAGER, at a news conference -- on Tuesday, October 20 at 9:00 a.m. SPAN-FM OFFICE MANAGER provides software solutions for facilities management and office planning.
Network Associates Ships SupportMagic SQL 4.02
Network Associates today announced the shipping of SupportMagic SQL 4.02, a product upgrade available to SupportMagic SQL help desk users. This is the first step in Network Associates' development and support of SupportMagic SQL as a stand-alone product offering. SupportMagic SQL 4.02 features a number of enhancements, including notification of specific support staff through an escalation server, the ability to assign tasks to support staff by groups and Web server support for automatic screen changes and call forwarding to support staff.| Customer and Partner News |
Keane Joins Siebel Systems' Alliance Program as a Consulting Partner
Siebel Systems, Inc. and Keane, Inc. today announced an alliance to help companies plan, deploy and support Siebel's Enterprise Relationship Management (ERM) solutions. Keane, Inc. has recently entered the ERM consulting arena through its acquisition of The Fourth Tier, Inc. located in El Segundo, Calif. The Fourth Tier provides large multi-national corporations with enterprise-wide systems solutions for their sales, marketing and customer service organizations.
Active Software and Siebel Systems Announce Partnership
Active Software(TM), Inc., a provider of Enterprise Application Integration (EAI) software products, and Siebel(TM) Systems, Inc. today announced an agreement to integrate Siebel's ERM systems with multiple enterprise applications from vendors such as Baan(R), Oracle(R), PeopleSoft(R), and SAP(R). As a Premier Software Partner in Siebel's Alliance Program, Active Software will work with Siebel to enable businesses to integrate customer information between sales and service units and back-office operations to provide real-time information flow for improved customer satisfaction.| Financial News |
