 |
|
|
|
|
| Monday, October 12, 1998 |
|
|
| |
Resource Center
| |||||||||||||
|
News Archive Career Corner Demo Central Support Library Subscribe - free |
Support Suppliers Support Publications Support Calendar Support Stock Index Unsubscribe | ||||||||||||
| |||||||||||||
|
Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
|
|||||||||||||
|
|
Bringing together people, process and technology |
| This is a free service of Real Market Research. If you enjoy "The Support Report," please feel free to forward it to others. You may also register your colleagues using the form below by filling in their email address and choosing which version they'd like to receive. Thank you! |
|
Plain
Text version (choose this if you're not sure) |
|
HTML version
(requires HTML-capable mailreader) |
| Product News |
New Oracle Application Provides Service Contracts Management
Oracle Corp. today announced Oracle(R) Enterprise Service Contracts, a service contract management application for the management of aftermarket service contract businesses. Oracle Enterprise Service Contracts automates the contract process and provides access to information contained in Oracle Front Office and ERP applications, allowing users to tailor service offerings to customer demand.| Customer and Partner News |
Inference and Siebel Partner to Provide Knowledge-Based Customer Support and Field Service Solutions
Inference Corp. and Siebel Systems, Inc. today announced a joint development partnership to integrate Inference's CasePoint application with Siebel's customer service applications, including Siebel Service Enterprise, Siebel Call Center and Siebel Field Service. Customer service representatives using Siebel's Service Enterprise, Siebel Call Center, and Siebel Field Service products will now be able to answer customer questions and solve problems in a conversation-based manner from directly within the Siebel environment.
Aspect CTI System Integrated With Oracle Front Office Call Center and Telephony Suite
Oracle Corp. and Aspect Telecommunications today announced that Oracle has licensed the Aspect CTI System for integration with the Oracle(R) Call Center and Telephony suite. The agreement between the two companies facilitates information sharing by providing a bridge between Oracle Applications and automatic call distributors (ACDs) from vendors such as Lucent, Nortel, Rockwell and Aspect.| General News |
