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| Friday, October 9, 1998 |
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Resource Center
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology |
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| General News |
What Did You Do For National Customer Service Week?
National Customer Service Week is an annual event, officially proclaimed by the U.S. Congress in 1992, devoted to recognizing the importance of customers and customer service and honoring the people on the customer service frontlines. This week, October 5-9, we want to take this occasion to restate to you our commitment to customer service. Any comments or suggestions about our news service can be directed to info@realmarket.com.
Companies Seek Solutions to E-Mail Floods
Many companies are unprepared for the deluge of messages from customers who bypass 800 numbers in favor of e-mails. Read what Internet Week has to say about how people hand e-mail customer interactions at http://www.iw.com/print/current/webdev/19981005-companies.html
KPI Technologies Inc. Announces KPI Manager with Microsoft SQL Server OLAP Services
KPI Technologies Inc. announced today the successful port of their KPI Manager 2.0 product to Microsoft's SQL Server 7.0 Beta 3 OLAP Services. The KPI ManagerTM version for Microsoft SQL Server OLAP Services will be delivered by December 31, 1998, leveraging the OLAP functionality to be included with SQL Server 7.0.
Career Corner Update
The Career Corner is the industry's most comprehensive site for service / support jobs. Search for the latest service / support job postings at http://www.realmarket.com/jobs/career_search.html. We also provide links to other service / support job listings so you only have one place to go to find all the listed jobs on the Internet. Want to list a job? (http://www.realmarket.com/jobs/job_submit.html) Go ahead. . . it's free and we randomly highlight new posting right here to over 10,000 support professionals.| 10/06/98 | Help Desk Analyst |
| 10/06/98 | Senior Technical Consultant |
| 10/02/98 | Technical Support Supervisor |
| 10/02/98 | National Field Service Manager |
| 10/01/98 | Customer Support Representative |
