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REAL
MARKET
RESEARCH
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Wed,
October 7, 1998
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THE
SUPPORT
REPORT
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The First and Only Daily Report for the Service and Support (CRM) Industry
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Resource Center
The One-Stop Shop for Service & Support Resources
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News Archive
Career Corner
Demo Central
Support Library
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Support Suppliers
Support Publications
Support Calendar
Support Stock Index
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX
Dow
Nasdaq
S&P500
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46.32
7671.66
1467.03
964.89
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0.55
-71.32
-43.86
-19.70
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1.19%
-0.92%
-2.90%
-2.00%
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Support Stock Index (SSDEX) is the support industry's health barometer.
It is a measure of the stock performance for companies that
sell products and services to the support / customer interaction industry.
On 12/31/96, SSDEX's value
was set at 100, making it easy to see how the industry is performing as a group.
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Today's Gainers and Losers
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Company
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Close
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Change |
Percent |
Aspect
Teletech
Pegasystems
SITEL
Siebel
APAC Tel.
ICT Group
West Tel
Precision
SPS Pay
Clarify
Astea
Applix
Peregrine
Melita
Remedy
Inference
Vantive
Sykes
Datawatch
Aegis Comm
Firstwave
IMA
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15 3/4
8 15/16
9
2 5/8
17 3/16
4 3/8
2 1/4
9
5
31 1/2
8 5/16
1 17/32
2 11/16
30 7/8
8 3/8
7 7/8
3 7/8
5 33/64
14 1/4
1 1/16
1 5/16
2 1/8
4 1/2
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2 7/8
5/16
5/16
1/16
5/16
1/16
0
0
0
- 1/16
- 1/8
- 1/32
- 1/16
- 15/16
- 3/8
- 3/8
- 1/4
- 27/64
-1 1/4
- 1/8
- 7/32
- 3/8
-1 1/8
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22.33%
3.62%
3.60%
2.44%
1.85%
1.45%
0.00%
0.00%
0.00%
-0.20%
-1.48%
-2.00%
-2.27%
-2.95%
-4.29%
-4.55%
-6.06%
-7.11%
-8.06%
-10.53%
-14.29%
-15.00%
-20.00%
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Bringing together people, process and technology
For more information, call 1-800-248-5667 option 2
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Learn More About SCP Certification
Prudential Claims Call Center Designated A Best-Practice
Organization By AP&QC
Prudential Property and Casualty
Insurance Company's (PRUPAC) Claim Department Call
Center has been chosen as a best-practice
organization by the American Productivity and Quality Center (AP&QC), Houston.
As a best-practice organization, PRUPAC is hosting
10 companies for an on-site visit of its
Horsham, Pennsylvania facility on Thursday, October 1.
Teligent Rolls Out Information Technology Systems
Teligent, a communications company, today announced that it has
installed the key information technology systems --
including billing, network monitoring, customer service and sales automation
-- to support the commercial launch of Teligent's unified package of communications services.
Among the companies working with Teligent on its IT systems are Clarify Inc.
(customer communication system) and Siebel Systems, Inc. (sales force
automation).
ICON Business Services Announces New Help Desk Services
Division
Utilizing its technical expertise in the network
solutions industry, Dallas-based ICON Business Services today announced its new Help Desk
Services Division.
Help Desk is available in a contract or a per-incident basis.
West TeleServices Corporation Opens New Call
Center in Baton Rouge, Louisiana
West TeleServices Corporation, an
independent teleservices company, has announced it will open a
new call center in Baton Rouge, Louisiana,
creating approximately 1,000 jobs.
The 46,800 square-foot center is scheduled to be operational in late October.
Interactive Intelligence Expands Korean Distribution
of the Enterprise Interaction Center
A service integration firm, Ssangyong has become a VAR for the
Interactive Intelligence(R) product, Enterprise Interaction Center(R) (EIC).
Ssangyong
has made a name for itself by developing and operating the information systems
infrastructure for the 1986 Asian Games and the 1988 Seoul Olympics
and completed a systems integration project for Korea Telecom's Call Center.
You can be a Help Desk Expert in Just 3 Days
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