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| Tuesday, October 6, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Product News |
KPI Technologies Inc. Announces Immediate Availability of KPI Manager with Cognos PowerPlay
KPI Technologies Inc. announced today the immediate availability of their Front Office analytical application, KPI ManagerTM running on Cognos Corporation's PowerPlay PowerCubes. Further, standard metrics analysis templates using the PowerPlay Reporter for both PowerCubes and Hyperion Solutions' Essbase OLAP server are now available. Full Story - http://www.realmarket.com/news/kpi100698.htmlPlatinum Software Corporation Announces Remote Data Synchronization Modules For Front Office Applications
Platinum Software Corporation, a provider of resource planning solutions, today announced the immediate availability of enhanced remote data synchronization modules for its Clientele product line. The new modules - Clientele Connector 3.0 and Clientele for Mobile Users 3.0 - improve the ability of remote users to easily access the most current information in the Clientele database and use that information to improve customer service and support.Personalized Electronic Customer Service in a Box
Aditi Corporation(TM), a provider of electronic customer service solutions, today introduced Talisma(TM), a customer e-mail and Web form management application. The product helps companies efficiently deliver personalized responses to electronic customer service (e-service) inquiries.| General News |
Knowlix Expands Role in Customer Support Consortium Initiatives. Sponsors Annual CSC Conference
Knowlix Corporation today announced that it has expanded its role with the Customer Support Consortium (CSC) to include participation in the MVSS and SES initiatives. Knowlix is also sponsoring the annual CSC Conference in Palm Springs, CA this week. Knowlix has created a SES Editor designed to help companies import support knowledge from any file format or structure into a knowledgebase (available for download on www.knowlix.com). Full Story - http://www.realmarket.com/news/knowlix100698.htmlVantive Adds 3Com Executive to Board of Directors; New VP, Marketing Joins Vantive
The Vantive Corporation today announced the addition of 3Com Corporation (senior vice president and chief information officer Tom Thomas to the company's Board of Directors. Vantive also announced Joan Gurasich, formerly of Decisive Technology has joined as vice president of product marketing and management.| Partner and Customer News |
ServiceWare and Verity Extend "Universal Search" Capabilities for Comprehensive, Responsive Customer Support
Finding answers to customer support questions is easier with new "Universal Search" capabilities offered through an integrated solution from ServiceWare Inc. and Verity, Inc. Featuring a new level of integration for easy-to-access results, the Universal Search offering integrates ServiceWare's Knowledge-Pak Viewer knowledge access software and Verity's knowledge retrieval solution -- enabling customer support representatives to view and import solutions from multiple formats, including call logs, HTML documents, databases, and other electronic sources. More details are provided at http://www.serviceware.com.Six Leading Vendors Collaborate to Showcase Customer Contact Management Solutions
In response to the market for customer contact management solutions, six market leaders in customer relationship management announced today the formation of The Centric Group(sm) and the launch of its Customer Solutions Center in Chicago. The Centric Group sponsors include Ernst & Young LLP; Lucent Technologies; Siebel Systems, Inc.; Genesys Telecommunications Laboratories, Inc.; SMART Technologies, Inc.; and Staffware Corporation. The Customer Solutions Center will serve as a resource where The Centric Group can work with companies to define new customer interaction strategies based on business objectives and provide demonstrations of end-to-end solutions and new technologies from some of the industry's top vendors.Toys 'R' Us Selects Clarify
Clarify Inc. announced today that Toys ``R'' Us has selected Clarify's integrated solution -- including ClearHelpdesk, ClearLogistics and ClearQuality -- to manage information technology support for its retail stores and distribution centers across the United States.Pegasystems to Deliver PegaSURE to AIG for Customer Relationship Management
Pegasystems Inc. announced today an agreement to deliver its PegaSURE(TM) solution to American Home Assurance Company, a subsidiary of American International Group, a U.S.-based international insurance organization. Initially, American Home will use the solution to manage and automate processes associated with policy renewals and new business submissions for its Small Business and Workers' Compensation Division.Primus-Verity Integration Provides Customer Support Professionals
Primus today announced that Information Server technology from Verity, Inc. has been integrated with Primus(R) SolutionSeries(TM) software. The integration enables support professionals -- while on the phone with a customer -- to access information with Verity knowledge retrieval tools and view it within a Primus SolutionSeries application. In addition, Verity has joined other industry leaders as a member of the Primus Business Solution Partners (BSP) program.| Financial News |
