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| Thursday, October 1, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| General News |
IBM and Orcom Solutions Launch Marketing Program For Outsourced Billing and Customer Service Solution
Orcom Solutions and IBM announced today that they would jointly market and deliver Orcom's outsourced billing and customer service solutions known as Total Customer Care (TCC) to the utility and energy service industry. The outsourced TCC solution is an offering combining marketing, billing, call center services, print mail operations, and remittance processing with managed operations, all under a single solution set.
Molloy Group Co-Sponsors Annual Meeting of the Customer Support Consortium
Molloy Group, Inc. will co-sponsor the annual meeting of the Customer Support Consortium (CSC). The conference, to be held October 7-9 in Palm Desert, CA, coincides with the general release of Version 1.2 of Molloy Group's Knowledge Bridge(TM) enterprise Knowledge Management software The CSC conference will provide an interactive forum for support executives from companies such as Intel, Microsoft and Oracle to discuss new strategies for the delivery of single- and multi-vendor customer support.http://www.zdnet.com/pcweek/reviews/0928/28onyx.html
