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| Tuesday, September 29, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| General News |
ServiceWare Offers Free Seminar Series on Improving Customer Retention
Improving customer retention and satisfaction while reducing support labor costs by as much as 43 percent will be the topic of "The Ultimate Payback: Getting Maximum Return On Your Support Investment," a free executive-level seminar series sponsored by ServiceWare Inc. The seminars are scheduled from October 15 through November 5 in various cities across the U.S., including Washington, D.C., Boston, New York, Minneapolis, Chicago, Atlanta, Dallas, Santa Clara, Irvine, Ca., and Bellevue, Wash. For more details or to register online, visit http://www.serviceware.com/events/main.asp
Seven Industry Leaders to Sponsor the Customer Support Consortium Annual Conference
The Customer Support Consortium is proud to announce that seven industry leaders will sponsor the fifth annual Customer Support Consortium Conference, October 7-9, 1998, in Palm Desert, CA. The conference will examine three initiatives that form the basis of the Consortium's program activities: Solution-Centered Supportsm , the Multi-Vendor Support Strategy and the incident and solution exchange standards. The conference sponsors are Cambridge Technology Partners, Knowlix, Molloy Group, Motive Communications, Primus, ServiceWare Inc., and The QuickSilver Group.
"Win The Customer Interaction Game" With IMA Seminars For Telecommunications And Utilities Executives
IMA today announced a seminar series for telecommunications and utilities industry executives who want to improve customer satisfaction and loyalty. Titled "Winning the Customer Interaction Game," the seminars were developed in conjunction with IMA partners PricewaterhouseCoopers and Southern New England Telecommunications, Inc. (SNET), and are open to sales, marketing, service and information technology professionals in the telecommunications and utilities industry.
RTS Software Appoints Ex-Oracle Executive Zev Laderman
RTS Software, a provider of field service management (FSM) software applications, today announced the appointment of Zev Laderman as the company's executive vice president of worldwide sales and marketing. Mr. Laderman comes to RTS Software after serving most recently as a vice president for Oracle's industrial sector in Europe, the Middle East and Africa.
Marquette Banks Choses 800 Support
Marquette Banks N.A. has hired 800 Support to staff the help desk for online and home banking customers in 10 states. The outsourcing deal, announced today, turns over to 800 Support technical support for "On-Line Banking." Business users of QuickBooks or QuickBooks Pro may also manage accounting and payroll online.
Inference Corporation Wins The Internet Open Award at Internet Commerce Expo
Inference Corporation was awarded the Best of Class for Knowledge Management and Cross-Functional Collaborative products at The Internet Open that took place last week during the Internet Commerce Expo in Los Angeles. The Internet Open is the product demonstration and evaluation program of Internet Commerce Expo and recognizes innovation by promoting all types of Web-based technology. The ` `Best of Class'' designation is awarded in each category to a company who distinguishes itself in the demonstration of its solutions.
