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| Mon, September 28, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| General News |
ServiceWare Awarded U.S. Patent for Knowledge-Pak Format
ServiceWare Inc., a provider of online solutions that help companies answer questions from customers and from customers and employees, announced that the U.S. Patent and Trademark Office has granted a broad patent (U.S. Patent No. 5,797,135) for "Software Structure for Data Delivery On Multiple Engines." The patent relates to ServiceWare's Knowledge-Pak Format software code, which enables knowledge bases to be developed in a single data structure that can be ported to multiple delivery engines. Full Story - http://www.realmarket.com/news/serviceware092898.html| Product News |
Vantive Ships New Release of Front-Office Enterprise Application Suite
The Vantive Corp. today announced the general availability of Vantive Enterprise Version 8, a major release of its integrated suite of applications that support call center, field service, sales, marketing and help desk functions. Vantive Enterprise Version 8 delivers enhancements to all of the Vantive solutions and includes two new web applications for customer self-service and channel management.
Acuity Broadens Web-based Customer Interaction Options With WebCenter Express
Acuity, a provider of Web-based customer relationship management solutions, today announced WebCenter Express(TM), an application that enables Web-centric businesses to improve ecommerce results and reduce customer service costs. The software integrates self-help with real-time interaction capabilities to offer customer service via the Web.
ActiveTouch Introduces Collaboration Application Server
ActiveTouch Inc. today introduced the ActiveTouch Server, a collaboration application server for Web-based commerce, customer care and conferencing applications. Enterprise application providers utilizing the ActiveTouch Server can blend in spontaneous, live data collaboration, telephony and managed messaging with their applications.| Customer and Partner News |
Pegasystems and HP Deliver Highly Scalable Customer Relationship Management Solution
Pegasystems Inc., a provider of Customer Relationship Management (CRM) solutions, today announced the results of a recent benchmarking test on the midrange HP 9000 K570 Enterprise Server. The test resulted in a benchmark of 1.3 million transactions per hour, with an average transaction response time of less than 150 milliseconds.
Bell Advanced Communications Inc., Launches Silknet Software's eService
Silknet Software, Inc., today announced at ISPCON Fall `98 that Bell Advanced Communications, Inc., will use Silknet's eService 98(TM) customer service software solution to provide support to Bell Canada and BCTEL Interactive for the Sympatico Internet Service, a large Internet Service in Canada with over 300,000 customers.
