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| Fri, September 25, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| General News |
Knowledge-Track '98 Scheduled for October 11-13
Knowledge-Trak '98, ServiceWare's annual User Group event is scheduled for October 11-13, at the Sheraton Station Square in Pittsburgh, Pa. The agenda includes general sessions on knowledge-based support, providing customer support online via the Web, and improving help desk productivity. Topics include customer applications, how to use ServiceWare products for maximum effect, and preparing for future technological advances. Register today at http://www.serviceware.com/knowledgetrak98/main.htm
Help Desks Get Helping Hand
Despite the fact that businesses are relying more than ever on Internet- and intranet-based applications, many help desks and customer service operations remain fractured and disconnected from the rest of the IT department. Suppliers of help desk software and services are attacking the problem with products designed to consolidate or even "out-task" help desk and customer service functions across a large enterprise. For the rest of this Internet Week article go to http://www.techweb.com/se/directlink.cgi?INW19980921S0043
Career Corner Update
The Career Corner is the industry's most comprehensive site for service / support jobs. Search for the latest service / support job postings at http://www.realmarket.com/jobs/career_search.html. We also provide links to other service / support job listings so you only have one place to go to find all the listed jobs on the Internet. Want to list a job? (http://www.realmarket.com/jobs/job_submit.html) Go ahead. . . it's free and we randomly highlight new posting right here to over 10,000 support professionals.| 09/21/98 | Application Support Specialist |
| 09/21/98 | Systems Consultant |
| 09/21/98 | Support and Systems Integration |
| 09/21/98 | Team Leader - Technical Support |
| 09/21/98 | Solution Engineer |
| Product News |
J.D. Edwards Announces Customer Service Management System to Extend Supply Chain Solution
J.D. Edwards(R) announced its Customer Service Management System (CSMS), the newest suite of J.D. Edwards' SCOREX (Supply Chain Optimization and Real-Time Extended Execution) solution. J.D. Edwards has integrated its customer service management applications with its OneWorld(TM) ERP solution, enabling organizations to deliver post-sales service and support offerings.| Partner and Customer News |
