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| Thurs, September 24, 1998 |
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News Archive Career Corner Demo Central Support Library Subscribe - free |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| Product News |
Edify Introduces Product Designed To Build Banking Relationships via the Web and Call Center
Edify Corporation today announced that it has entered the market for Web business banking software by introducing a product specifically designed for financial institutions that want to redefine their relationship with their business banking customers.| General News |
Industry Rountable at CSC Conference to Explore the Future of Technical Support
Motive Communications, Inc. will be hosting a roundtable discussion to address emerging trends in the technical support industry on October 8, 1998 during the Annual Customer Support Consortium Conference. The roundtable will feature an informal discussion exploring such topics as the impact of the Internet; the emerging support chain automation market; the role of knowledge management, email and self-service tools; support solutions re-use and the customer's involvement in the support process.
Conference Helps Companies Learn How Enterprise Marketing Automation (EMA) Leverages the Internet
EMA is the focus of a half-day educational conferences conducted by Rubric, Inc. Anu Shukla, CEO of Rubric, Inc., Tom Kippola of The Chasm Group, and Anita Bloch of THINK New Ideas, Inc., are featured speakers at a 10-city conference series on closed loop `e-marketing' using Internet marketing campaigns to build customer relationships.
netDialog Signs AT&T Executive William Bondurant
netDialog(TM), Inc. announced today that senior industry executive William R. Bondurant has joined the company as vice president of marketing. Mr. Bondurant, well-known for his strategic marketing roles at AT&T Wireless Services, Xerox, Hewlett-Packard, and General Mills, will play a fundamental role in establishing marketing direction for a new class of software, Online Customer Management (OCM).| Customer and Partner News |
Bell Atlantic Selects Astea ServiceAlliance and IET-Intelligent Electronics' W-6 Service Scheduler
Astea International and IET-Intelligent Electronics today announced that Bell Atlantic Communications and Construction Services, Inc. (BACCSI) has chosen Astea's ServiceAlliance customer service software suite and IET's W-6 Service Scheduler for multi-state deployment. BACCSI supports the installation, repair and service of remote video equipment and cable systems in thousands of homes and businesses within its mid-Atlantic territory, as well as providing telephone, video and interactive multimedia support services for various Bell Atlantic operating units.| Financial News |
