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| Wed, September 23, 1998 |
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| Product News |
netDialog Launches Online Customer Management Software
netDialog(TM) Inc. launched today the netDialog iCare(TM) System 1.0, a software package that enables cost-effective communication for I-Commerce. Based on patent-pending technology called Context-based Interaction(TM), the netDialog iCare System facilitates customer service by providing information online and in context.| General News |
Intel Provides Windows 98 Help Online; Available Through Intel AnswerExpress Web Site
Consumers who need help with their questions about Windows(Note A) 98 or want to learn more about using this new operating system can access a comprehensive online guide through the Intel(R) AnswerExpress(SM) Support Suite Web site. For more information about Intel AnswerExpress, visit http://www.intel.com/answerexpress/
ERP! Excuse Us As We Digest Our New System - ComputerWorld Article
Enterprise resource planning systems can hurt customer service for the first six months because they can be slower than stand-alone customer service systems. Customer service staff expect the systems to improve service by giving data to customers through Web browsers, but they still face problems with security and how to tie applications to ERP. Full Story - http://www.computerworld.com/home/print.nsf/CWFlashWeekly/9809216AB2
First Virtual Holdings to acquire Distributed Bits
First Virtual Holdings Incorporated. a provider of messaging systems for Internet commerce, announced that it intends to acquire Chicago-based Distributed Bits, LLC. Distributed Bits is a developer of customer e-mail management products and solutions. Its product, ResponseNow, is an integrated inbound e-mail management system that helps companies manage large volumes of incoming e-mail inquiries initiated by customers.
Primus to Sponsor Fifth Annual Customer Support Consortium Conference
Primus announced that it is a primary sponsor of the fifth annual conference of the Customer Support Consortium(R). The conference, to be held October 7-9 in Palm Desert, California, will provide an interactive forum for support executives from companies such as Intel, Microsoft and Oracle to discuss new strategies for the delivery of single- and multi- vendor customer support.| Customer and Partner News |
IBM and Siebel Systems Team to Bring Sales, Marketing and Customer Support Solutions to IBM DB2 Universal Database
Siebel Systems, Inc. and IBM today announced a development partnership that will bring Siebel's Enterprise Relationship Management (ERM) solutions to IBM's award-winning DB2(1) Universal Database. IBM and Siebel anticipate the first combined product and service offerings to be available in 1999.
Bendata Offers New Network Knowledge Suite
Bendata, Inc. today announced that it will offer the Knowledge-Pak Network Suite product from ServiceWare Inc. The Network Suite product works in conjunction with Bendata's own help desk software, HEAT 4.1, and will be offered as an optional extra.
Spanlink's FastCall CTI Solution Enhances Remedy Help Desk
Spanlink Communications, Inc. a developer of CTI (Computer Telephone Integration) and IVR (Interactive Voice Response) solutions for help desks, has joined the Remedy(R) Corporation Product Partners Program with FastCall(R), a CTI solution for the Help Desk(tm) application.
TeleTech Awarded Multi-Year Contract from SAIC
TeleTech Holdings, Inc. today announced it has been awarded a base subcontract through February 4, 2000, with four one-year renewal options, from Science Applications International Corporation (SAIC) to provide call center support for instant background checks of prospective firearm purchasers on behalf of the Federal Bureau of Investigation (FBI).
