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| Tuesday, September 22, 1998 |
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Resource Center
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Product News |
Knowlix Corporation Announces Authoring and Web Solutions.
Knowlix Corporation today announced its authoring and Web solutions, as part of its complete line of knowledge management tools for the support industry. With iKnowAuthor™ software, Knowlix brings complete authoring capability to the support environment. iKnowWeb™ software adds the capability of Web access to a company's knowledgebases. Full Story - http://www.realmarket.com/news/knowlix092198c.html
GWI Software Delivers Customer Management Solution for Small and Medium Businesses
GWI Software, a provider of customer service solutions, today announced a Customer Management suite with the availability of Force! for Lotus Notes Version 6.0, a Lotus Notes-based sales force automation application. GWI's Customer Management Suite includes Force! for Lotus Notes Version 6.0, Help! for Lotus Notes Version 6.2, and WebHelp! Version 3.0. Together these applications provide users with a solution that automates sales, support, and service.
Inference Tags XML to Develop Self-Service Solution for the Web
Inference Corp. today announced CBR Content Navigator 3.5, a knowledge-based customer service solution for Web-based self-service and call centers. CBR Content Navigator 3.5 uses Extensible Mark-up Language (XML) to deliver a Web-architected system and will be demonstrated in the Inference booth in the Internet Open pavilion at the Internet Commerce Expo here.| General News |
Car Company Uses `Teleweb' Technology for Luxury Service
Mercedes-Benz is setting up a site that will let customers with questions ask for a call from a service rep. The combination of the Web and the telephone shows how a site can provide more than just advertising for hard-goods dealers. Full Story - http://www.computerworld.com/home/print.nsf/CWFlashWeekly/9809216AA2| Customer and Partner News |
Primus-Fulcrum Integration Delivers Search Capability for Customer Support Organizations
Primus, a provider of problem resolution and knowledge management software for customer support organizations, today announced that Fulcrum Technologies, Inc., has become one of its Business Solution Partners (BSPs). Primus now integrates Fulcrum(R) Knowledge Network(TM) and Fulcrum SearchServer(TM) software with Primus(R) SolutionSeries(TM) problem resolution software.
TeleQuest Selects IMA for Customer Interaction Software
IMA, a provider of customer interaction software (CIS) for call center automation, announced that TeleQuest Teleservices Inc. has licensed and is implementing IMA's EDGE(R), AdvantEDGE(TM) and CyberEDGE(TM) as its strategic customer interaction software platform.
Quintus Aligns with Dialogic
Quintus Corporation and Dialogic Corporation, a manufacturer of computer telephony components, today announced a technology alliance that will help Quintus expand its international presence in the computer telephony and call center markets. Under the terms of the agreement, Quintus has incorporated elements of Dialogic’s CT-Connect(TM) call center server with Quintus’ computer telephony integration solution, Nabnasset® CTI.
