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| Fri, September 18, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| General News |
NEW! - Snapshot Survey
Can you spare 30 seconds to participate in our snapshot survey? These quick surveys focus on one particular service / support topic. We collect the results and summarize them in future editions of "The Support Report." Today's question: What does your customer contact profile look like?
Autodesk Chooses Knowledge Tool Solution from Knowlix Corporation.
Knowlix Corporation announced that Autodesk, Inc., "Help Desk of the Year" award-winner for 1998, has purchased and installed iKnow knowledge tools from Knowlix. Autodesk selected iKnow software to help reduce costs associated with increasing call volume and new employee training and mentoring. Full Story - http://www.realmarket.com/news/knowlix092198a.html
Logistics Options for Service Parts - Service News Article
It wasn't long ago that the approach to PC systems repair was to have the technician respond to a service call bringing few or no parts. Once the problem was diagnosed, the technician would order the part from the service branch inventory and return the next day or later to complete the repair. This approach caused long periods of lost production and resulted in a first fix effectiveness rate of approximately 50 percent. A much better service parts logistics process-dispatch of a part upon demand to meet the requirement at the point of repair-has recently materialized. Often called just-in-time (JIT) provisioning, the emphasis is on minimum inventory, centralized stocking, and high inventory turn rates. Full Story - http://www.servicenews.com/periodical/dolink.asp?issue=9809&page=9809view.htm
Career Corner Update
The Career Corner is the industry's most comprehensive site for service / support jobs. Search for the latest service / support job postings at http://www.realmarket.com/jobs/career_search.html. We also provide links to other service / support job listings so you only have one place to go to find all the listed jobs on the Internet. Want to list a job? (http://www.realmarket.com/jobs/job_submit.html) Go ahead. . . it's free and we randomly highlight new posting right here to over 10,000 support professionals.| 09/18/98 | Oracle DBA Production Support |
| 09/18/98 | Technical Support Engineer |
| 09/18/98 | Sales Support Specialists |
| 09/18/98 | Help Desk Analyst |
| 09/14/98 | Remedy Administrator / Developer |
| 09/14/98 | Sr. Consultant |
| 09/14/98 | Systems Engineer |
