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| Thur, September 17, 1998 |
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| Product News |
USA Global Link bring Interactivity to Internet Shopping
Instant Call from USA Global Link creates a voice connection, over standard phone lines, between a Web-browsing customer and a company representative. This add-in buttion generates a personal interaction between the company and a prospect, helping bridge the gap between the information-curious Internet user and the supplier.
e2 Software Helps Companies Respond to Web Visitors Quickly
e2 software, introduced e2 SalesOffice start(tm) which is an e-mail and Web lead management product for companies doing business via the Internet. With e2 Software, even small companies can have a tool to quickly respond to email requests.| Customer and Partner News |
Gasper Corporation and Symix Form Strategic Alliance
Gasper Corporation announced today that it has formed an alliance with Symix Systems, Inc. that will enable independent ATM service organizations to operate via the use of an EDI-based process for service ticket exchange. Gasper, a provider of ATM service management systems, monitors transaction activity of ATMs and hosts to detect and resolve problems. Symix is the developer of FieldPro, a service management application.
Meca Software Deploys Quintus' Customer Management Solution
Quintus Corporation, a provider of software and services, announced that MECA Software, an online banking applications company, has successfully deployed and integrated Quintus' CustomerQ(TM), a customer information management software system that captures, stores and retrieves information.| General News |
netDialog Lures BayStone Software Executive Paul Getty as Vice President Of Sales and Support
netDialog(TM), Inc. announced today that it has appointed Paul Michael Getty as vice president of worldwide sales and support. In the past 18 years as a sales executive in the computing industry, Mr. Getty has helped develop two successful startup companies. As a sales manager, he has created worldwide sales organizations from the ground up to serve emerging markets, including customer interaction, service and support software; sales force automation; telecommunications software and software development tools.
