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| Tues, September 15, 1998 |
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
Support Suppliers Support Publications Support Calendar Support Stock Index Unsubscribe | ||||||||||||
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| General News |
"Get Smart" With Genesys Customer Interaction Seminars
Genesys Telecommunications Laboratories, Inc. today announced its new ``Get Smart'' Seminar Series -- an initiative to explore trends and challenges of the customer service industry, and the solutions available to master them. Developed in conjunction with Bell South; CMA; Clarify, Inc.; Compaq Computer Corporation, Deloitte & Touche Consulting Group; Pegasystems; PRIMA; Siebel Systems, Inc.; Technology Solutions Company, and The Vantive Corporation, the Get Smart series will provide attendees with the knowledge necessary to improve customer care by utilizing state-of-the-art call center technology.| Customer and Partner News |
Paragren Technologies Joins Siebel Alliance Program
Paragren Technologies announced today that it joined the Siebel Alliance Program as a software partner to expand Paragren's relationship marketing services. The new alliance brings together Siebel's Enterprise Applications with Paragren's One-By-One suite of marketing applications. The combined offering allows marketing professionals to streamline the exchange of customer information across sales, marketing and customer service applications.
Microsoft Announces Commitment From Leading Software Vendors to Provide Best-of-Breed Solutions to Sales Force Automation Customers
Microsoft Corp. today announced that leading customer management independent software vendors (ISVs) have committed to supporting Microsoft(R) SQL Server(TM) 7.0. Customer management ISVs, including Aurum Software Inc., GoldMine Software Corp., Moss Micro Inc., ONYX Software Corp., Pivotal Software Inc., SalesLogix Corp. and Siebel Systems Inc., are working closely with Microsoft to deliver best-of-breed mobile sales force automation (SFA) solutions based on the SQL Server 7.0 platform.
Firstwave Announces Strategic Marketing Alliance with Calico
Firstwave(TM) Technologies, Inc. today announced a strategic marketing alliance with Calico Technology, Inc., a leading provider of eSales software that enables the interactive buying and selling of complex products and services across all sales channels. Firstwave will be responsible for providing seamless integration between Firstwave's Netgain(TM) Sales, a fully Web-based sales information system and Calico's eSales Configurator.
CIDCO Selects IMA for Sales and Customer Service Applications
IMA announced that CIDCO, Inc. has licensed and is implementing IMA's EDGE(R) customer interaction software for their Morgan Hill, Calif.-based call center operation. Currently processing approximately 3.5 million calls per year, the center handles customer account management and direct telesales of the company's line of unique communications and information delivery products.
Applix Enterprise Customers Adopting Internet-Centric Customer Relationship Management Applications
Applix, Inc. announced today several organizations deploying Applix Enterprise, the Internet-centric customer relationship management application. These customers, including Visibility, Computer Design, Bank 24/Deutsche Bank, SCMB, HiServ, and Valmet, are leveraging the Internet to provide customer support by using Applix Enterprise.
Siebel and FileNET Partner To Deliver Integrated Sales, Customer Service and Document Management Solutions
FileNET Corp. and Siebel Systems Inc. today announced a strategic alliance to deliver integrated information systems to sales and customer service professionals who need access to electronically stored documents. The solution, based on FileNET Panagon(tm) integrated document management (IDM) software, Siebel Sales Enterprise(tm) and Siebel Service Enterprise(tm), is designed to meet the specific needs of companies in insurance, financial services and telecommunications markets.| Product News |
Oracle Front Office Electronic Commerce Applications Enable Web-Based Unassisted Selling and Self-Service Customer Care
At the DCI Sales Force Automation Conference and Exposition today, Oracle Corp. announced new versions of two applications. Oracle Internet Commerce Server (ICS) version 2.0 and Oracle Web Customers version 3.0 provide electronic commerce and self-service customer care solutions that are integrated with other Oracle Front Office and ERP applications.
Oracle Brings Sales Force Automation to the Web with Oracle Field Sales Online
Oracle Corp. announced a new application product, Oracle Field Sales Online, a browser-based solution for customer management, reducing the complexity of today's selling tools. Oracle Field Sales Online automates the sales cycle, from account and contact management, to opportunity management and pipeline analysis, to order management and sales compensation.
