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| Monday, September 14, 1998 |
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
Support Suppliers Support Publications Support Calendar Support Stock Index Unsubscribe | ||||
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Product News |
Peregrine Systems Infrastructure Management Applications Interface to SAP R/3
Peregrine Systems, Inc. announced its interface to the SAP(TM) R/3(TM), Enterprise Resource Planning (ERP) solution. The interface allows for sharing and collaboration of data and business processes between SAP R/3 and ServiceCenter(R), its Enterprise Service Desk application. In addition, integration with ServiceCenter will allow SAP R/3 users to monitor the ``health'' of their SAP environment.| Customer and Partner News |
Tech Resource Group Selected by Siebel Systems as Premier Consulting Partner Offering Training and Support to its Customers
Tech Resource Group (TRG) today announced that it will provide training and support to Siebel Systems customers. TRG's training methodology will incorporate Siebel Systems customer's business processes into the training curriculum in order to maximize the company's training and technology investment.
@Home Network Selects Software.com's InterMail as Its Electronic Messaging Solution
Software.com, Inc., a developer of electronic messaging software for service providers, today announced that @Home Network, has selected Software.com's carrier-scale InterMail as its new electronic messaging platform for its entire subscriber base. @Home Network, a provider of Internet services via the cable infrastructure, will deploy InterMail throughout United States, Canada and Europe.
Beckman Coulter, Inc. Selects Vantive for Field Service, Sales and Support Software Solutions
The Vantive Corporation today announced that Beckman Coulter, Inc., a supplier of instrument systems, has selected Vantive Field Service, Support and Sales solutions for its customer service and sales systems.
Foresight Software to OEM Pilot Software's Service Intelligence OLAP Application; Foresight to Market Solution as En-telligence
Foresight Software and Pilot Software today announced at their joint user conference an OEM agreement under which Foresight will market Pilot's Service Intelligence decision support solution under the En-telligence name. As part of the agreement, Pilot will provide Foresight with products specially configured for Foresight's Service Management System.
AMS and Pegasystems Join Forces to Improve Electric and Gas Utility Call Center Operations
American Management Systems (AMS) and Pegasystems Inc. today announced they are joining forces to provide customer relationship management (CRM) solutions for electric and gas utilities. AMS Utilities Consulting and Systems Group works with utilities to meet deregulatory challenges through both consulting and delivery services.
Lexus and Clarify Announce Initial Results Of World-Class Call Center Initiative
Clarify Inc., a provider of front office solutions, and Lexus, a division of Toyota Motor Sales (TMS) USA, Inc., today announced the implementation of the Clarify FrontOffice(TM) system in Lexus' call center. The new installation provides the technology foundation for an initiative to improve customer retention and increase sales by providing personalized service to customers.| General News |
